Bank has closed my current account

MacSue

In any case, it's great you have accepted compensation (and you still have the option of switching for another £200 if you feel particularly aggrieved) and also the closure of understanding the reason for the issue. It's at least more understandable than 'whoopsy, pressed the wrong button and closed someones account".

Personally, I'd leave it there and move on now.

Yes, I think I've calmed down again and am just happy it's over mostly. You're right - leave it and move on...

dealyboy

I'm really pleased Sue, I'm happy too ... it looks to have been a simple mistake/misunderstanding. 

Grizebeck

Glad it's all sorted!
Treat yourself with the money 

GeoffTF

MacSue said:

I got an email from the Santander CEO a few weeks ago saying that I had one of their oldest accounts. I have an Experian credit report from 2016. It does not show my current account (originally with the Abbey National Building Society, which was demutualised in 1989), but it does show the Co-op Visa card that I opened with it on 01/12/1984.

Oh I got that email too!!! I thought it very odd. At first pleased, then it left me feeling a bit empty! 

Yes, I opened the account with National Girobank, which became Alliance & Leicester and then Santander. Might have missed some out I forget!

Girobank was not originally a member of the cheque clearing system. It would have been later that their accounts acquired a cheque clearing sort code and account number. My Santander cheque clearing sort code and account number appear to date back to 1984. IIRC Abbey National was one of the first Building Societies to offer checking accounts. I wonder whether I have one of the oldest Santander sort code and account number combinations?

boingy

Yes, well done Sue. Not for getting money out of them because that's fairly easy but for getting a proper explanation. Usually banks are reluctant to admit or explain anything and they just bung you a bit of money in an attempt to keep you sweet and end the complaint. Spend the money on something decadent and/or pointless!

MacSue

boingy said:

Yes, well done Sue. Not for getting money out of them because that's fairly easy but for getting a proper explanation. Usually banks are reluctant to admit or explain anything and they just bung you a bit of money in an attempt to keep you sweet and end the complaint. Spend the money on something decadent and/or pointless!

Thanks, it is the way they dealt with it that I would really complaint about. It was only when I rang yet again in a pretty upset and close to tears as well as angry that the woman decided to take it on herself to figure this one out. She worked really hard and sent many emails and eventually prised out the info!