Decathlon sent me a faulty Bicycle and refuse to send a replacement.

born_again

cheapskate1983 said:

This forum thread may as well be closed now.

So you don't get to give a update on what happens to us?

cheapskate1983

Okell said:

If you are talking about a chargeback, all Decathlon need to do is challenge it and you won't get it back.

It's a pity I have to keep on repeating myself, but you still haven't explained exactly what Decathlon said when they reneged on their offer to replace the bike..............

Why did they say that they would no longer replace it?

If you told us we might be able to help you resolve this.

Ive mentioned it 3+ times; not to you individually but to other forum users.

quite simply they reject that the bike arrived broken and that its my fault for the bike being in a faulty condition after taking it out the box.

they demand postage money and if I refuse to send it they will just keep the bike in their warehouse.

they can challenge it; but it will make their case look worse in small claims court.

Aylesbury_Duck

Has the chargeback worked?

cheapskate1983

Aylesbury_Duck said:

Has the chargeback worked?

Bank said it can take up to 8 weeks.

cheapskate1983

The way this is going with Decathlon, I wont be surprised if they've given the Bike to 1 of their staff members. 

Im just going to keep being a pain in the !!!!!!. I'll get my money back. Im going to take it to small claims court just to annoy them. 

Aylesbury_Duck

cheapskate1983 said:

The way this is going with Decathlon, I wont be surprised if they've given the Bike to 1 of their staff members. 

Im just going to keep being a pain in the !!!!!!. I'll get my money back. Im going to take it to small claims court just to annoy them. 

Now you're just being silly.  Casting aspersions on staff isn't going to help your case.  Just go through the process of chargeback and if it doesn't work, consider your options.  If you perform in court as you have on here, you've got no chance.  If you keep cool and stick to the facts, you stand a better chance.