Who do I complain to?

Majic

When you wish to seek compensation for a poor holiday experience who do you complain to? Resort or booking.com who holiday was booked via?

p00hsticks

Personally, I'd contact the resort in the first instance - and you need to do it while on the holiday, as soon as you realise there is a problem, so that they have a chance to rectify it.

No harm in letting booking.com know as well though, especially if the cause of the complaint is potentially down to an inaccurate description from them. 

oldernonethewiser

Indeed. If there is an issue then try and resolve it as soon as possible at the location.

Was this something you did and had no satisfactory result?

Majic

I have reported to the resort a list of complaints I am not happy with, such as cleanliness, etc they have noted them down but not heard any more back. I don't feel what I have paid justifies what I have received 

oldernonethewiser

How long have you given the hotel to respond?

Does the hotel have a complaints procedure that you are aware of?

You can contact booking dot com through their customer service portal which would be worth doing.