Consumer Rights Act on White Goods

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the_lunatic_is_in_my_head

powerful_Rogue said:

No, he won on a technicality.

That was my point  

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the_lunatic_is_in_my_head

powerful_Rogue said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

No, he won on a technicality.

That was my point  

I thought as much, however I can't really see the relevance.

You can't see the relevance between a poster saying they seen two cases where a case was won implying the calculation was considered fair by the court without any details on the specifics and me posting half a headline making it appear as if the guy won due the fine not being in Welsh, fair enough.  

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tightauldgit

the_lunatic_is_in_my_head said:

It surprises me people are so readily willing to accept such poor lifespans for expensive goods.

First link on Google says 20 years, 3rd says 10-15 and fourth 5-10. 

Cheapest on AO.com is £350, at £700 I'd be expecting longer than 6 personally. 

Links I get on Google are all over the shop - 6 to 15 is the biggest I can get. 

I don't see the link between price and expected longevity = often the opposite is true, more features is more to go wrong. 

Nowadays with the advances in energy efficiency etc it often actually makes financial sense to replace white goods on a more frequent basis than they might otherwise last as you'll often save more in energy than the cost of buying a new one. 

I think I'm averaging a new washer drier and fridge every 3 or 4 years at the moment but that's mostly because I generally don't take them with me if i move house. 

Beana_3

Thank you all for your comments and advice, it's greatly appreciated. 

I do agree with the_lunatic_is_in_my_head, as I did buy the product from John Lewis as I thought they were a reputable company who would stand by their products and put right anything that went wrong -to a reasonable level. 2 years and 8 months isn't reasonable given the fault was an inherent one and taking into account the price (which I specifically paid more for expecting it to last me for years to come and was a Which? Best Buy/recommended product).

I agree that it's sad that people have accepted this throw-away-culture and that we don't ensure that retailers stand by their products and ensure they are built to last. Is it any wonder we're having a climate crisis?!

I have written to JL's technical support team and will see what they come back with using some of the points raised here and will let you know how I get on. I have proposed that they replace the tumble dryer as the cost to them should be near enough the same as what they've offered me as a refund, but we shall see.

Many thanks

eskbanker

Beana_3 said:

2 years and 8 months isn't reasonable...

....which is why they're offering to compensate you based on a projected six year life, allowing for the use you've had of it thus far.

Alderbank

Beana_3 said:

 I have proposed that they replace the tumble dryer as the cost to them should be near enough the same as what they've offered me as a refund, but we shall see.

JLP have offered you £350.Their current retail price is £729, the same as discounters like AO and Currys.

I seriously doubt that they can buy in and deliver the machine for less than half the current retail price.

tightauldgit

Beana_3 said:

Thank you all for your comments and advice, it's greatly appreciated. 

I do agree with the_lunatic_is_in_my_head, as I did buy the product from John Lewis as I thought they were a reputable company who would stand by their products and put right anything that went wrong -to a reasonable level. 2 years and 8 months isn't reasonable given the fault was an inherent one and taking into account the price (which I specifically paid more for expecting it to last me for years to come and was a Which? Best Buy/recommended product).

I agree that it's sad that people have accepted this throw-away-culture and that we don't ensure that retailers stand by their products and ensure they are built to last. Is it any wonder we're having a climate crisis?!

I have written to JL's technical support team and will see what they come back with using some of the points raised here and will let you know how I get on. I have proposed that they replace the tumble dryer as the cost to them should be near enough the same as what they've offered me as a refund, but we shall see.

Many thanks

Yes, 2 years and 8 months isn't reasonable. But they've offered you half the money back so they are offering compensation for the extra usage you haven't had.