HELP!! Trying to sort my elderly mums electricity bill
I am wondering if someone could give me some advice please. OVO energy took over my mums energy from SSE 19 months ago & since then the smart meter hasn’t sent any readings therefore my mum has been on estimated bills. It has only come to light as my mum thought she had received a scam email saying she owed over £1100 & I started looking at her bills. I’ve printed all her bills from 2020 where she was standing over £500 in credit! What puzzles me is that the estimated bills are only around 200 units different from what the meter is saying which I find a bit coincidental. Over the last 19 months she has spent approximately 4 months away from the property so her bills over that time should have been small. I have spent hours on the phone with OVO trying to sort this out & they are adamant what the meter is saying is correct. An engineer is coming out towards the end of the month to replace the meter but I wondered if there is a way to interrogate the smart meter to see how this figure has been accrued?
My mum lives in a small 1 bed flat on her own & is apparently she is using more electricity than my 3 bed semi with 4 adults living in it!
Any advice will be gratefully received as I don’t know what else I can do.
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