Royal Mail Special Delivery Help

Spoonie_Turtle

vacheron said:

soolin said:

I would wait until it is delivered and then claim for it being late online. 

…

However, as Special Delivery is guaranteed "before X" delivery service, if the item arrives safely, but late, you can claim for all the postage costs back. I noticed that SD packages often missed these delivery targets when I send them through a certain post office, so I now use this post office deliberately in the hope that the package is slightly delayed. 

This has happened 3-4 times in the last 12 months, saving me about £60-70 in refunded postage costs!

Now that's a moneysaving tip!

Buster_Danog

Ha ha. Great tip. I used to have a three or four every few months and always claimed the money back. I gave it to charity as it seemed like I had got a freebie.

Mike3556

superbigal said:

soolin said:

superbigal said:

There is always going to be different cut off points for different post offices. Many can be earlier than 4.30pm.  You really need to check before assuming next day "guarantee". 
If you actually just put it in a post box on a Friday at 5.30pm then i can easily see why day 1 would be the following Monday and the guarantee be for delivery Tuesday b4 1PM.
look at it this way if you put it in a post box at 11.59pm would you seriously expect next day delivery ?

The issue here being thought that even if it missed the cut off for Friday then why was it still un delivered as late as Tuesday? 

Because that is correct. Day 1 is Monday.and delivered by 1pm on Tuesday.
Clearly on their conditions both events are covered.

Working days

Working days are Monday-Friday unless you've purchased Saturday Guaranteed delivery.

Latest acceptance times

Remember that you’ll need to allow time to get a certificate of posting for your Special Delivery Guaranteed item.

At a Post Office®

The latest acceptance time depends partly on the Post Office® you choose to use. Check opening times using Services near you.

Please try to arrive:

• at least an hour before the Post Office® closes
• no later than 4.30pm even if the Post Office® has a later closing time
• no later than 11:00am if the Post Office® has a half day closing time.

Just to clear up some misunderstanding now it has finally been delivered, I went to the post office on the 28th July (Friday) The lady on the counter suggested I send the item Special delivery as it will be there by 1pm on MONDAY (31st July). Not mentioning any sort of times last post already being gone etc.

On Tuesday the 1st August i noticed there had been no update on my item since Saturday, I called royal mail who sai that it could be lost, and also told me to wait for delivery, i mentioned getting a refund on the guarantee and thats when the royal mail person said I wouldn't get one because i posted it after 4.30pm.

The Item was eventually delivered at 5pm on Wednesday 2nd August.

My argument was that if i had posted the item Monday morning at 9am it would be there by Tuesday at 1pm but my item wasn't even delivered till Wednesday 5 days after originally posting the item. So I'm annoyed they wont refund me because they are saying I posted it after 4.30pm on the Friday.

I have since gone to the post office to speak to the lady who posted it for the manager there to refuse to refund as they just take parcels and hand them to royal mail, i mentioned the cut off times for special delivery as per your information but they said that shouldn't matter but they wont help me.

Spoonie_Turtle

Mike3556 said:

superbigal said:

soolin said:

superbigal said:

There is always going to be different cut off points for different post offices. Many can be earlier than 4.30pm.  You really need to check before assuming next day "guarantee". 
If you actually just put it in a post box on a Friday at 5.30pm then i can easily see why day 1 would be the following Monday and the guarantee be for delivery Tuesday b4 1PM.
look at it this way if you put it in a post box at 11.59pm would you seriously expect next day delivery ?

The issue here being thought that even if it missed the cut off for Friday then why was it still un delivered as late as Tuesday? 

Because that is correct. Day 1 is Monday.and delivered by 1pm on Tuesday.
Clearly on their conditions both events are covered.

Working days

Working days are Monday-Friday unless you've purchased Saturday Guaranteed delivery.

Latest acceptance times

Remember that you’ll need to allow time to get a certificate of posting for your Special Delivery Guaranteed item.

At a Post Office®

The latest acceptance time depends partly on the Post Office® you choose to use. Check opening times using Services near you.

Please try to arrive:

• at least an hour before the Post Office® closes
• no later than 4.30pm even if the Post Office® has a later closing time
• no later than 11:00am if the Post Office® has a half day closing time.

The Item was eventually delivered at 5pm on Wednesday 2nd August.

…

I have since gone to the post office to speak to the lady who posted it for the manager there to refuse to refund as they just take parcels and hand them to royal mail, i mentioned the cut off times for special delivery as per your information but they said that shouldn't matter but they wont help me.

You just need to claim online from Royal Mail - whether there was incorrect information given or not when you sent it, it's still late regardless.

Post Office and Royal Mail are two separate companies so I very much doubt the Post Office manager could have done anything about a refund anyway.

soolin

As above your claim is with Royal Mail - here’s the form

https://personal.help.royalmail.com/app/answers/detail/a_id/19907/~/how-do-i-submit-a-claim-for-loss%2C-damage-or-delay-to-my-item%3F

Mike3556

soolin said:

As above your claim is with Royal Mail - here’s the form

https://personal.help.royalmail.com/app/answers/detail/a_id/19907/~/how-do-i-submit-a-claim-for-loss%2C-damage-or-delay-to-my-item%3F

Thank-you Ill try!