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Group Nexus Parking Fine while shopping in ALDI

I shop in ALDI on a weekly basis and park in their car park which is managed by Group Nexus.
ALDI help shoppers by allowing customers 60 minutes of free parking and issue free parking tickets which have to be validated by a machine presumably owned by said Group Nexus.
I have received a parking charge with a fine of £60 if paid within 14 days with a photograph of my car entering and leaving the car park. I am familiar with the validation machines and confirm that I definitely did validate the ticket. The problem is proving it! I have an ALDI transaction showing on my bank statement for that date. I am loathe to pay any parking charge for my weekly shopping and would like to defend this if possible. Advice please.

Comments

  • Le_Kirk
    Le_Kirk Forumite Posts: 21,020
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    edited 1 August at 9:32AM
    When you read the NEWBIE sticky did you see the bit about Plan A, it being a complaint to the supermarket, in this case Aldi, because their equipment failed; unless, of course, they want to lose you, all your friends and family as customers of Aldi!
  • 1505grandad
    1505grandad Forumite Posts: 2,527
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    Can you advise which Aldi store this relates to please?
  • cyclingstevie
    cyclingstevie Forumite Posts: 4
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    ALDI washed their hands of it as the site is run by Group Nexus so it is their equipment not ALDI's
    The ALDI store is at Crown Wharf Retail Park Walsall WS2.
  • Umkomaas
    Umkomaas Forumite Posts: 40,310
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    Aldi's normal car park operator is ParkingEye, so I rather suspect that GroupNexus has been contracted by a Managing Agent (MA) who oversees a car park that services numerous other outlets in addition to Aldi. You could start by writing to Aldi HQ (they have a specific parking department) to ask them to intervene, but if you get an expected knock-back, your next port of call is the MA. Look for their details on the 'welcome' board at the retail park entrance.

    Get responses before the 28-day appeal window expires; if you can't get an answer or satisfactory outcome, you should appeal to GroupNexus using the blue text initial appeal template in the NEWBIES FAQ Announcement, first post.  Don't miss that appeal expiry deadline!
    Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .
    I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
  • cyclingstevie
    cyclingstevie Forumite Posts: 4
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    Many thanks Umkomaas. Could you send me a link to said template?
  • Umkomaas
    Umkomaas Forumite Posts: 40,310
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    Many thanks Umkomaas. Could you send me a link to said template?
    It's just one page back from here, one of the 'stickies' positioned at the top of the forum thread index. 
    Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .
    I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
  • cyclingstevie
    cyclingstevie Forumite Posts: 4
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    I must be thick as I cannot see any 'stickies'.
    Do you have another link you can send me?

  • Umkomaas
    Umkomaas Forumite Posts: 40,310
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    I must be thick as I cannot see any 'stickies'.
    Do you have another link you can send me?

    'Stickies' on forums are always right at the top of the forum thread list, they stay there all the time. Just hit your 'back' button and you'll land on the thread list. Look at the first five threads there, it's one of those.
    Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .
    I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
  • Coupon-mad
    Coupon-mad Forumite Posts: 122,874
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    edited 31 July at 6:21PM
    But people here get Crown Wharf PCNs cancelled all the time by the Managing Agents if you ask politely.

    Loads of Crown Wharf threads over the years and the entrance welcome sign on site as you drive in tells you which managing agents run it now.

    Just search the forum for Crown Wharf parking and change BEST MATCH to NEWEST.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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