Group Nexus Parking Fine while shopping in ALDI

cyclingstevie · 31 July at 1:50PM

I shop in ALDI on a weekly basis and park in their car park which is managed by Group Nexus.
ALDI help shoppers by allowing customers 60 minutes of free parking and issue free parking tickets which have to be validated by a machine presumably owned by said Group Nexus.
I have received a parking charge with a fine of £60 if paid within 14 days with a photograph of my car entering and leaving the car park. I am familiar with the validation machines and confirm that I definitely did validate the ticket. The problem is proving it! I have an ALDI transaction showing on my bank statement for that date. I am loathe to pay any parking charge for my weekly shopping and would like to defend this if possible. Advice please.

Le_Kirk · 31 July at 2:16PM

When you read the NEWBIE sticky did you see the bit about Plan A, it being a complaint to the supermarket, in this case Aldi, because their equipment failed; unless, of course, they want to lose you, all your friends and family as customers of Aldi!

1505grandad · 31 July at 2:30PM

Can you advise which Aldi store this relates to please?

cyclingstevie · 31 July at 2:54PM

ALDI washed their hands of it as the site is run by Group Nexus so it is their equipment not ALDI's
The ALDI store is at Crown Wharf Retail Park Walsall WS2.

Umkomaas · 31 July at 3:02PM

Aldi's normal car park operator is ParkingEye, so I rather suspect that GroupNexus has been contracted by a Managing Agent (MA) who oversees a car park that services numerous other outlets in addition to Aldi. You could start by writing to Aldi HQ (they have a specific parking department) to ask them to intervene, but if you get an expected knock-back, your next port of call is the MA. Look for their details on the 'welcome' board at the retail park entrance.

Get responses before the 28-day appeal window expires; if you can't get an answer or satisfactory outcome, you should appeal to GroupNexus using the blue text initial appeal template in the NEWBIES FAQ Announcement, first post. Don't miss that appeal expiry deadline!

cyclingstevie · 31 July at 3:18PM

Many thanks Umkomaas. Could you send me a link to said template?

Umkomaas · 31 July at 3:24PM

cyclingstevie said:

Many thanks Umkomaas. Could you send me a link to said template?

It's just one page back from here, one of the 'stickies' positioned at the top of the forum thread index.

cyclingstevie · 31 July at 4:35PM

I must be thick as I cannot see any 'stickies'.
Do you have another link you can send me?

Umkomaas · 31 July at 5:13PM

cyclingstevie said:

I must be thick as I cannot see any 'stickies'.
Do you have another link you can send me?

'Stickies' on forums are always right at the top of the forum thread list, they stay there all the time. Just hit your 'back' button and you'll land on the thread list. Look at the first five threads there, it's one of those.

Coupon-mad · 31 July at 6:20PM

But people here get Crown Wharf PCNs cancelled all the time by the Managing Agents if you ask politely.

Loads of Crown Wharf threads over the years and the entrance welcome sign on site as you drive in tells you which managing agents run it now.

Just search the forum for Crown Wharf parking and change BEST MATCH to NEWEST.

Group Nexus Parking Fine while shopping in ALDI

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