Parking Code evidence - pictures of signs with £50, £60 or £70 PCN and no £ DRA fee on the sign

GrannyKate

A few more from today

Morrisons Lakeside Scunthorpe - large car park with MacDonalds and new Costa - no parking restrictions seen.


 Asda Scunthorpe - think these Horizon signs are new.  I could not find any signs re customer parking  or time limits  just signs in the area near the shop about correct use of Child and disabled spaces with a potential £70 charge.

GrannyKate

Skippingdales Scunthorpe.  Dunelm has small car park with signs but the other side of the road is a multi outlet very large car park with no parking signs.  It can get busy but I usually manage to park with patience.

No signs across the road

Nellymoser

Highland Gateway retail park Perth PH1 Scotland. Busy park with large M&S food Aldi Poundland Tiso bike shop Pet store BHF furniture.  PPC  3hrs parking  pcn £70. 

fb1969

The signs within the car park at Waitrose in Alton Hants.

Fruitcake

Does anyone have the Gary Osner statement, his actual words, where he admitted the fake add on debt recovery charges were fake add ons? I can't get the link to his Parkmavern interview to work.

patient_dream

i HAVE BEEN IN SALES all my life.  The very last thing a company needs is to tell money spending customers .. "NOT TO RETURN IN 1 HOUR ?

Are the CEO's of these retailers so thick. Well of course customers won't return ... they go somewhere else

Maybe it's not the CEO. maybe it is a underling who goes to Bernuda

Nellymoser

Fruitcake said:

Does anyone have the Gary Osner statement, his actual words, where he admitted the fake add on debt recovery charges were fake add ons? I can't get the link to his Parkmavern interview to work.

I managed think this is it

"I created the model of ‘admin fees’ for debt recovery because ticket value was so low that nobody would make any money. Parking is business and business is about money, after all."

Fruitcake

Nellymoser said:

Fruitcake said:

Does anyone have the Gary Osner statement, his actual words, where he admitted the fake add on debt recovery charges were fake add ons? I can't get the link to his Parkmavern interview to work.

I managed think this is it

"I created the model of ‘admin fees’ for debt recovery because ticket value was so low that nobody would make any money. Parking is business and business is about money, after all."

That looks about how I remember it. Many thanks.

Fruitcake

My answer to Q 2.4, What does it cost you, on average, to successfully recover a parking charge at the debt recovery stage?

Includes the evidence that DRP, ZZPS (as sister company of DRP), and Trace offer PPCs a no win no fee service, and that Gary Osner, as head of ZZPS, made up the fake add on debt charges purely to make money, not as a deterrent nor to assist motorists. This is proof that debt recovery farmed out to a DRA costs the PPC absolutely nothing, and that the fake add on charges are fake add ons.

Debt Recovery Plus Ltd
2021 IPC Annual Conference Main Sponsor

Debt Recovery Plus are the No1 company who specialise in the recovery of unpaid Parking Charge Notices. We are the chosen debt recovery service to 96% of the private parking operators in the UK, helping our clients achieve the highest recovery rates whilst at the same time protecting our client’s brand and monitoring strict compliance procedures.
Debt Recovery Plus offer a ‘No collection - No fee’ service for all of clients. In most instances we can add our fees to the Parking Charge Notice, which means that we will remit the full outstanding parking charge value to you.

 

TRACE Debt Recovery UK Limited

2021 IPC Annual Conference Main Sponsor

Our team at TRACE Debt Recovery UK Limited bring unparalleled service levels and quality to the parking enforcement market. At no cost to the client our service provides excellent recovery rates, accurate and clear reporting and zero complaints, making our offer second-to-none in our industry.  

 

We promote sustainable parking enforcement from the management of car parks through to the collection of unpaid parking charges. With access to key UK address databases we are able to cleanse address data and obtain up-to-date addresses maximizing debtor response rates. We provide this service free of charge to our debt recovery clients as part of our standard recovery model.

Umkomaas

Gary Osner Q&A - Powered by ParkMaven

Lydia Woodward|  3rd September 2018

The secret to successful parking enforcement? Mind control. Just ask Gary Osner, founder of ZZPS.

Hi, Gary! Can you briefly introduce your role and company? I’m the founder, owner and driving force behind ZZPS. We are a notice-processing debt collection business, but it’s not traditional debt collection – more like customer service with teeth. I’ve always believed that if you’re nice to people, you’ll get a better result. One of the aspects I like very much is NLP (neuro-linguistic programming). I came to my role now through sales, but NLP in debt collection is fascinating and an important part of our approach. Tell us some more about that… You get the customer to imagine being debt free. ‘You owe me money; we’re here to help you solve your problem’ is simply a different way to say, ‘you need to pay me’. This positive approach produces a different result. We’ve tried to train our people so instead of saying things like ‘no worries’, two negative words which make you instinctively begin to worry, we use phrases like ‘yes, sure, safe haven, free advice’. All of those positive words mean that you’ll be in a happier and healthier place, which is the message we try to deliver in debt recovery.Debt recovery naturally has negative connotations and so does parking. We’re trying to turn those things into something positive.How did you get into both parking and debt collection?My father had a family business which my brother and I took over back in 1990 – that’s how I got into debt collection. One of our clients, a mainstream lender, moved to a parking company, and we were doing such a good job for his old business that he asked us to do the same in this new industry! I created the model of ‘admin fees’ for debt recovery because ticket value was so low that nobody would make any money. Parking is business and business is about money, after all. There are many other enforcement and debt collection companies in the parking industry. What’s different about ZZPS? I think NLP is a huge differentiator, and a customer-focussed approach rather than ‘pay up or I’ll kick your head in’. Not that others necessarily do that, but service is definitely our USP for both our clients and their customers. What you’re looking for ultimately is compliance in the car park, not to make anyone’s life a misery. Our approach is all about positivity.Your fantastic young customer service staff recently won ‘Team of the Year’ at the British Parking Awards. How did you build that team? Basically, by treating them as grown-ups. We’ve built a cloud-based business. It’s great for a young workforce who have children, based on the fact that if they have trouble they can work from home. It’s a flexible approach which gives them freedom, so we have happy staff, which is important. We’ve tried to create an environment where it’s more about the team than about individuals. They don’t have any individual targets -  it’s all about the firm. Positivity is great, but people still really hate getting PCNs. A lot of the innovation we’re seeing in parking is aimed at getting rid of them and putting you out of business. How will ZZPS evolve to stay relevant? You’ll never get 100% compliance. There are always going to be people who want to get something for nothing, fortunately for us! They’ll want to park in disabled bays, parent-child bays, and so on. Whilst the market might diminish in some respects, it will increase in others.One of the interesting questions is who’s responsible in a driverless car. That’s a key technological advance that we’re going to need to find an answer to. Our business is about the driver, so if there is no driver, we’ll need to adapt. How have you leveraged new technology in your own operations?Debt recovery is mainly about people. We’ve shied away from some aspects of technology, because people need to deal with other people, particularly in emotionally-charged situations. If they’ve received a fine, often they want to ring up and shout at someone, or moan to a sympathetic ear before they pay. Other companies have IVR (interactive voice response) technology and we don’t, because I don’t think that’s progress in debt recovery.