Reverse payment on paypal *HELP*

Twingle

Hi, longtime watcher 1st time poster. I was hoping someone would be able to help me. I sold my sons nintendo wii on ebay on the 11th December for £180, the buyer had a confirmed paypal address and it stated eligible for seller protection. Thinking this was OK i sent the console by special delivery on the 13th. I sent an email to the buyer asking him to leave feedback upon receipt of the console, and on the 14th he left me positive feedback. Then today, I get an email from paypal saying this transaction was under investigation, and not to send the item or if it had already been sent to consult my papypal account. So i did and my balance is -£180 and it says £180 payment to paypal is on HOLD. I clicked to resolve and it said transaction has been reversed ( does this mean the buyer did a credit card chargeback). I filled in what they asked for (tracking no. etc), but it stated that as item was over £150 a signature was required. I went on royal mail website and the signature was different to the person i addressed the parcel to. I then checked electoral records and both the buyer and the person who signed live at the same address, but have different surnames. Will I be covered, can anyone give me advice as to what is going on, and what I should do? This has really ruined my day, as I really cant afford to lose this money ( it really will put a dampener on christmas for my family as we live on limited funds). Many thanks in advance

MarkyMarkD

If someone who genuinely lives at the correct address has signed for the item, then you've got proof of delivery.

The buyer may indeed have done a card chargeback, but PayPal don't have to accept this if you can prove the item was delivered etc.

I have recently had a complete muppet do a chargeback on a PayPal purchase because he apparently forgot that he'd made an online purchase and therefore told his bank the PayPal transaction was fraudulent i.e. not authorised by him. D'oh!

freddysmith

I would be pulling their contact details and phoning them pronto.
Paypal should side with you as the item was signed for at the correct address. If for some reason it doesn't you have the evidence for a small claims.

Contact info page
http://search.ebay.co.uk/ws/search/AdvSearch?sofindtype=9

TKPeters

You've done everything correctly & the signatory doesn't have to be the purchaser, as long as it was sent to the confirmed address.

Take a screengrab of the transaction page showing Eligible for SPP (Paypal sometimes change this afterwards)

Email or Phone Paypal with the Tracking Number & the details you have, noting that the transaction is covered under SPP & they will return the funds.

Twingle

thankyou all so much for your help. I tried calling paypal today and all I got was an automated anwering system, with endless options, none of which were useful, and none of which allowed me to actually talk to a paypal representative. Does anyone know a number to call where you can actually talk to real live people?

custardy

as said you are only sending to an address not the actual ebay named buyer.
you seem to have ticked all the boxes

ormus

if its any consolation, ive had a PP dispute recently (after receiving positive FB) and it went in my favour.
got the money back into my PP account.