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Richer Sounds Six year warranty PRAISE
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SteveJW
Posts: 724 Forumite
LG television bought from Richer Sounds several years ago, lost warranty certificate.
Thought let's give local store a ring and see if still in warranty, within seconds told six months warranty left and will email across copy of warranty certificate and sales receipt.
Asked is the problem the picture has gone blue, replied yes, told known issue with my model.
Given number of service and repair provider (external to Richer Sounds).
Rang them first thing Monday morning, promised a call back, call back within the hour. We'll be out to you Thursday, will ring Thursday morning and give you a timeslot.
Rang back Thursday morning and gave a timeslot, arrived within timeslot. Told we do not repair on site will need to take away, we have a target turn round time of ten days, but usually under that.
Told to ring Richer Sounds and they will provide a loan set (deposit required).
Rang Richer Sounds and told to ring back next morning and they will have a loan set available.
In the meantime connected up our previous LG TV, switched on straight away, retuned everything working fine, rang Richer Sounds informed them loan set not required.
Fast Forward to following Wednesday, phone call from repairer, TV ready for return, will call in the morning with a timeslot.
Thursday at 09:05 phone call, we will deliver between 11:00 and 14:00 today, 13:20 television returned, engineer connected back up and asked if we were satisfied with the picture quality.
Absolutely fine
Top marks to Richer Sounds and their service provider
Top marks to Richer Sounds and their service provider
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Comments
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Richer Sound is an excellent place. Can't think I've ever heard someone moan about their service or prices.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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⭐️🏅😇0 -
It happens occasionally on other boards I frequent. They are good, but not always perfect.Brie said:Can't think I've ever heard someone moan about their service
@Richer_Sounds_Company_Representative is on here and ought to be made aware of this to accept the pat on the back being given by the OP, I think.3 -
Rodders53 said:
@Richer_Sounds_Company_Representative is on here and ought to be made aware of this to accept the pat on the back being given by the OP, I think.Not sure how to make them aware, maybe a moderator can assistSteve0 -
OP you could drop them an email with a link to your thread https://www.richersounds.com/contact-us?footerSteveJW said:Rodders53 said:
@Richer_Sounds_Company_Representative is on here and ought to be made aware of this to accept the pat on the back being given by the OP, I think.Not sure how to make them aware, maybe a moderator can assistSteveIf you want me to definitely see your reply, please tag me @forumuser7 Thank you.
N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.0 -
@SteveJW I did that by 'tagging' their username "@ name" in my previous reply.SteveJW said: Not sure how to make them aware, maybe a moderator can assist
It should alert them when next online (with an indicator on the Bell icon) that they've been mentioned in a thread.
Just as I've done with you in this reply.0 -
Richer Sounds have an excellent reputation. Our LG tv is in its 13th year and it’s still going strong. It was bought cheaply from Makro as it was a demo model. We are determined not to get a new one until this one bites the dust. Will probably get another LG as the ones we have looked at have come top of Which reviews.0
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