Tescobank app problems

dc_scotland

Would anyone with the Tescobank app be able to tell me please if it is working for them ?  I was on a phone call to them this morning and had the app open at the same time.  At the precise moment the call ended, the app closed.  I cannot get back into it.  When I use biometrics or manually enter log in details, the app just closes again.  I have reinstalled it, but same problem.  I phoned them back to ask if it was a general fault with the app, or something specific to my account following the call.  They were not aware of any issues, either general or account specific.  I see nothing on their social media either.  They said to give it 2 hours, but 7 hours later I still have the same issue.

thegreenone

I had problems last week.  I couldn't get into the app. at all but suddenly, it worked.

cymruchris

Mine's all good - it does mention upcoming planned maintenance - but that's not this afternoon.

dc_scotland

Thanks thegreenone and cymruchris.  I have just spoken to them again.  No further forward, they asked that I leave it and try again after the weekend.

dc_scotland

Being an impatient sod, I couldn't leave it until after the weekend.  Checked this morning and the app is working again.  It has a new personalised offers section, so I am assuming that is part or maybe all of the planned weekend maintenance as that advance warning is now gone.