Are we charged for smart meter maintenance?
I have had the smart meter for just over one month.
Unfortunately I have been quite ill. On discharge from hospital, I noticed I am being charged between 31 and 35p each night for gas. My gas hasn’t been used at all but the charges are there every morning.
I emailed OVO to ask what the cost is, I received this reply
Hi C, Thanks for getting in touch with us. My name is W…... I'm a account management team member here at OVO, and I'm happy to help you with this.
The 30p charge is standing charge. I have added a explanation of standing charge below.
I thought that was odd, as I remember reading the standing charge is added.
I went to my daughters for five days after discharge. I arrived home this week and queried again the monies taken overnight because it was bothering me. It’s only 30 odd pence but it mounts up over the year.
I received another response stating:
With regard to billing, unfortunately, standing charge is not included with your consumption. We bill you for your month's worth of consumption, add the charge and VAT
This amount is not billing you on the amount of units you use in a month. This means, even though you are not using gas, you will still be billed 31p a day. We will continue to bill you standing charge as long as OVO Energy is your supplier. The reason we require this is due to us servicing your meter. For example, if your meter breaks or is faulty, we will complete a free meter exchange.
Does this mean we are being charged nearly £115 a year to service the smart meter???
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