Paying HSBC credit card

goldcollector

It seems impossible to pay my Hsbc credit card bill online with a debit card from nationwide. All other banks offer this what's up with Hsbc?

MrSilk

Yep I had this problem years ago, even wen't into branch and they said they couldn't help as it's a separate part of the business they 'can't' access. Ended up defaulting in the end after I got made redundant and ended up with a settlement offer. 

MattMattMattUK

goldcollector said:

It seems impossible to pay my Hsbc credit card bill online with a debit card from nationwide. All other banks offer this what's up with Hsbc?

Most other banks offer payments with debit cards, but I would hazard a guess that not all do. Ultimately they do not want to pay the fees associated with processing a debit card payment, which is reasonable.

[Deleted User]

What's wrong with paying via the Nationwide app, website or an ATM?

goldcollector

[Deleted User] said:

What's wrong with paying via the Nationwide app, website or an ATM?

HSBC return the payment. Ill try an ATM, but unless you have another Hsbc account to pay from it seems impossible.

username

Do you place the 16-digit card number of your HSBC credit card as the reference when you pay by bank transfer?

The sort codes/account numbers for where you send your payments to are listed on the back of your HSBC credit card statement. Have you asked Nationwide/HSBC why your payment is being returned?

goldcollector

username said:

Do you place the 16-digit card number of your HSBC credit card as the reference when you pay by bank transfer?

The sort codes/account numbers for where you send your payments to are listed on the back of your HSBC credit card statement. Have you asked Nationwide/HSBC why your payment is being returned?

Yep, sorted now..im an idiot. I eventually discovered the details on the back of the statement, but because I had copied and pasted my card number into the reference it did not like the spaces.

[Deleted User]

goldcollector said:

username said:

Do you place the 16-digit card number of your HSBC credit card as the reference when you pay by bank transfer?

The sort codes/account numbers for where you send your payments to are listed on the back of your HSBC credit card statement. Have you asked Nationwide/HSBC why your payment is being returned?

Yep, sorted now..im an idiot. I eventually discovered the details on the back of the statement, but because I had copied and pasted my card number into the reference it did not like the spaces.

Glad you got it all sorted in the end 

WillPS

MattMattMattUK said:

goldcollector said:

It seems impossible to pay my Hsbc credit card bill online with a debit card from nationwide. All other banks offer this what's up with Hsbc?

Most other banks offer payments with debit cards, but I would hazard a guess that not all do. Ultimately they do not want to pay the fees associated with processing a debit card payment, which is reasonable.

Natwest Group also stopped accepting debit card payments for credit cards a few years ago.

I expect more will follow - a non-Amex UK credit card, used for purchases in the UK, will have its interchange comission wiped out by the fees associated with processing a debit card.

Robin9

Could you open a HSBC Current a/c ?   Then transfer from Nationwide to HSBC and then pay the credit card.

A 2nd (or even 3rd) current account is a good idea anyway.

Having already got a HSBC credit card opening a current account should be no problem.

Or open a Nationwide credit card and use that instead of the HSBC

[Deleted User]

Robin9 said:

Could you open a HSBC Current a/c ?   Then transfer from Nationwide to HSBC and then pay the credit card.

A 2nd (or even 3rd) current account is a good idea anyway.

Having already got a HSBC credit card opening a current account should be no problem.

Or open a Nationwide credit card and use that instead of the HSBC

You don't need to bank with a credit card issuer. Any current or basic bank account will have the ability to send Faster Payments to the card issuer.