No e mails on my phone

GT60

Hi

I can send e mails from my mobile but for some reason i am not receiving them all of a sudden.(1pm ish yesterday)

The Sent emails are hitting the recipients as i have sent them to myself and are showing up on my desktop e mail client and web mail.

I have turn my phone off and on even used data but still no fix.

I can also send from my desktop and TT web mail

Samsung S22+ fully up to date G mail app on phone and outlook on desktop.

I haven't altered any e mail settings and are still correct.

I’ve deleted the account off my phone and turn phone off and on leaving a couple of minutes for it to be off and turned back on then did a restart again  then set up the TT account.

All the e mails downloaded perfect so did a couple of test e mails and they didn't show on my phone so deleted the account and tried again and the same thing happened again only old emails downloaded anything new hasn’t but has shown up on my e mail client on the desktop.  arrrgggg

My other accounts on the g mail app work fine and my spare phone is working ok so definitely the Samsung but don’t know why.

Help please

victor2

Have you tried clearing the cache and stored data for Gmail? Could mean setting up your other accounts again though.
Alternatively, try another email app. If that works the problem lies in the Gmail configuration.

Newcad

It may be the account that you are sending emails from that is the issue.

Gmail earlier this year changed a security setting, so that emails sent to a Gmail address must be signed with DKIM (or SPF).

If the account you are sending emails from does not have DKIM (or SPF) enabled then Gmail will reject them.

https://support.google.com/a/answer/174124?hl=en

I got a warning about it from my Ionos email service some months ago and updated my domain settings at Ionos.

DKIM explained: https://mailtrap.io/blog/dkim/

GT60

victor2 said:

Have you tried clearing the cache and stored data for Gmail? Could mean setting up your other accounts again though.
Alternatively, try another email app. If that works the problem lies in the Gmail configuration.

Hi ya 
How do I clear the cache and data?
Thanks 

victor2

GT60 said:

victor2 said:

Have you tried clearing the cache and stored data for Gmail? Could mean setting up your other accounts again though.
Alternatively, try another email app. If that works the problem lies in the Gmail configuration.

Hi ya 
How do I clear the cache and data?
Thanks 

I now think it is more likely to be the SPF issue mentioned by @Newcad, but go to settings, apps, find an select Gmail, then the Storage and cache option, which will have Clear options. It may vary slightly with different versions of Android, but that's where to look.

GT60

Gmail app still not working but MY nice shinny Samsung App (Red) as it had it on my old S7 and it has more downloads and reviews that the others.

It is working fine after testing several times so happy bunny for now.

Still haven't a clue what the DKIM (or SPF)  is or means but i asked on the TalkTalk community forum 

I can confirm that secure mail sending from TalkTalk is authenticated with SPF, signed with DKIM and does have a DMARC policy in place. In summary, all secure TalkTalk Mail outgoing sent by the TalkTalk SMTP senders is fully authenticated.  

Just top add my other android gmail app for TT works just fine only my Samsung S22+ that doesn't

Thanks 

deskhelp

DKIM and SPF in simple terms are to confirm email is from valid email address and not a spoof email.. this is all to reduce spam emails