Holiday cancelled by tour company

Gecko76

Advice please! We booked a holiday excl flights with a tour company. They cancelled the weeks holiday due to the extreme heat in Greece which meant that as we’d already travelled to Greece, we had to make alternative arrangements which have therefore come at a huge premium. The company have given us a full refund which is great but we are hugely out of pocket since we’ve had to book new accommodation, travel and entertainment which had been incl. in the original holiday. Can we expect to get any of these costs back?

DullGreyGuy

What do the T&Cs say that you agreed to?

How much was the refund? How much have you spent on the equivalent accommodation etc?

NoodleDoodleMan

A travel insurance claim for this I reckon.

Westin

Sounds like you booked a (non-packaged) DIY trip with one part of the holiday cancelled, no link to the other trip elements.  Certainly check the T&C of the supplier but I doubt any onus on them to make good any loss on other elements of the trip or extra costs to rebook.

Gecko76

DullGreyGuy said:

What do the T&Cs say that you agreed to?

How much was the refund? How much have you spent on the equivalent accommodation etc?

To be fair the company have refunded the holiday in full. More to the point we’ve had to spend €350 on ferries, €200 on car hire, €1900 on accommodation plus all food/drinks which is at least €150 per day. This in comparison to £2200 all inclusive (accommodation, travel, food and excursions) never mind the sheer crap-ness of this “new” holiday. It’s not what we wanted but all we could get seeing as we were already in Greece. First world problems I know but I’d done so much research to find something that ticked all the boxes. 

Unfortunately what we’re doing now is not ticking boxes and the only way to fix it is to spend time researching (who wants to do that whilst on holiday) and a lot more money. 

There’s probably no recompense but wanted to find out

tightauldgit

I don't believe there is any equivalent to the EU compensation for flights legislation for hotel bookings so if you are entitled to anything then it would be a lot more effort to get it and would probably involve you having to go to a Greek court to get a ruling in your favour.  

It seems a bit weird to me that they cancelled the entire holiday due to extreme heat in Greece unless you are talking about places they were evacuating. I'd have thought provided the accommodation was still open and operating that they'd have given you the option of still going even if maybe some elements would have been unavailable.