Capquest letter NOA - what can i do to find out more? What should i do?

Grumpelstiltskin

If you can take it to the post office and ask for proof of posting, it's free.

dsandoreo

@Grumpelstiltskin

what really???

My god i am clueless.... just downloaded royal mail app

Grumpelstiltskin

You still have to pay for the stamp but nothing extra for proof of posting.

dsandoreo

Got a letter from them today

"Base on the content of your recent correspondence we have place a hold on your account, to prevent collections activity and we have raised a query with out client.

Please note this process ca take some time, however please be assured that the account will remain on hold, preventing collection activity until we have a response from our client.

Once we have received a response from our client we will contact you with an update."

DjangoUnchained

good result, with a bit of luck they wont come back with anything

dsandoreo

So.....


Sorry to necro this thread, but after all this time i get another letter (from resolvecall), about a LLOyds TSB account (not banked with them in 10+ years).

THis one has a diffferent account number than the last one.

last time i sent a letter (as advisded on here), do i do the same?


How would this be:

Dear Resolvecall,

I am writing in response to a letter from capquest with regards to your reference number XXXXXXXXXXX. A copy is attached.

I have no knowledge of any such debt being owed to Lloyds Bank PLC.

If you do not stop collection activity whilst investigating my dispute, you are breaking FCA rules and guidance. Also, ignoring claims that accounts are in dispute and continuing to make unjustified demands for payment is harassment.

Please provide evidence of my liability for the alleged debt or send me written confirmation that this matter is now closed.

I look forward to hearing from you.

 

dsandoreo

Grumpelstiltskin

Yes send them the letter. There is always the off chance they will knock on the door if they do just tell them to go away.

dsandoreo

Grumpelstiltskin said:

Yes send them the letter. There is always the off chance they will knock on the door if they do just tell them to go away.

Is the letter good as is? I can' remember where i got that wording from

dsandoreo

sourcrates

That or the prove-it letter will suffice.

Resolvecall won`t deal with disputes, they are only engaged as collection agents, they will just return the account to their client.

dsandoreo

sourcrates said:

That or the prove-it letter will suffice.

Resolvecall won`t deal with disputes, they are only engaged as collection agents, they will just return the account to their client.

sorry i thought that was a prove it letter, do you had that letter?