Order never arrived...

the_lunatic_is_in_my_head

Rights aside you'd think they'd rather have someone placing hundreds of orders than lose £260 as a one off. 

If the goods weren't delivered they should refund, which site did you buy from OP? 

born_again

ldncase said:

born_again said:

Out of time for paypal 180 days.

Card used to fund PP will be no good, as all it is doing is transferring funds to PP. So no chargeback right for non receipt.

You really need to go through every PP payment & match them to deliveries. 
But even then, you are down to the company to resolve.

Could it be that you were logged out when you made that purchase & it was via guest checkout? What do your emails say for this order?

No. If that's the case, the system would have asked me to login to checkout as my email has been registered.
I also placed another order on the same day, and that one appears in the order history area.

I got 2 mails saying the order has been received and dispatched. But if I clicked link provided in the mail to go to the website, it shows the order 'shipped', not 'delivered'. I think this is the solid proof that I have never received it. I found out this after I wrote the initial(and lengthy)post here. I think now I can just use this as an evidence.

 

So it is between you & the retailer, sadly neither PP or bank will be able to help.
Non receipt is 120 days from order. The extension of 540 days would not apply in this case, as it is not a future dated event.

Other option is letter before action & court if they do not refund.

Given £260 why have you waited a year to raise the issue?