Dumb smart meter & Octopus Agile

tunde10

I am on Octopus and my smart meter has been dumb for over 1 month now. I have reported this but no change yet.

I am on Agile for Electricity and was wondering how Octopus will calculate my bill for this period. Any ideas? I will submit monthly readings.

MikeJXE

The more readings you take the more accurate they will calculate 

Scot_39

Not sure monthly really cuts the mustard against agile that needs 1/2 hourly readings.

The good news is that the smart meter standard allows for the meter itself to store loads of data.

So might have the data stored so that Octopus can recover - once / if they get it back online - depending on fault.

I have read in a few places that goes back 13 months - and in some at the 1/2 hourly resolution required by agile.

So they may have to estimate bills  say on SVT or whatever until can recover 1/2 hourly data.

Have you asked Octopus themselves ?

[Deleted User]

The terms and conditions for Octopus Agile state the following:

1. In the absence of half hourly smart meter data, we will charge you as we would a customer on our Flexible Octopus variable tariff, based on typical consumption patterns (known as “Profile 1”).

What exactly is wrong with your smart meter set up? It might just need a comms hub reboot. Import data is retained for 13 months.

tunde10

[Deleted User] said:

The terms and conditions for Octopus Agile state the following:

1. In the absence of half hourly smart meter data, we will charge you as we would a customer on our Flexible Octopus variable tariff, based on typical consumption patterns (known as “Profile 1”).

What exactly is wrong with your smart meter set up? It might just need a comms hub reboot. Import data is retained for 13 months.

Thanks, makes sense for them to use the Flexible tarriff. No idea what is wrong. They forwarded the issue to their technical team over 2 weeks ago and haven't heard back since.

The problem is I'm on Variable D/D and they only produce Gas bills when I submit a reading currently. 

I will have to make some payments on account until it all gets sorted out. 

[Deleted User]

They forwarded the issue to their technical team over 2 weeks ago and haven't heard back since.

If it is a comms hub issue, then the supplier has to give The DCC ( the company responsible for the network and all comms hubs) time to investigate and to attempt a remote hub reset. If this fails, then the supplier will have to send out an engineer to carryout  manual comms hub reset. If the problem is meter firmware related, then the supplier can only wait for the meter manufacturer to build; test and DCC certify a firmware update. 

You will have gathered by now that whilst suppliers are responsible for their customers’ meters they do not have ability to fix many faults without asking other parties for help.