Do I take an unsuccessful POPLA appeal any further?

B789

Yup, they have failed the PoFA test. You must complain to the Lead Adjudicator and highlight this obvious error by their assessor who needs retraining. Explain that in order to be PoFA complaint, the NtK must be "deemed" to have been delivered within 14 days of the parking event which it very obviously wasn't in this case.

The trouble with POPLA is that they will not reverse an error by an adjudicator. They will only acknowledge the error. Nothing much else you can do now but weather the inevitable storm of useless debt collector letters and wait and see if/when an LoC and claim are issued.

Umkomaas

We've seen the same problem previously - maybe a year or so ago - when the assessor obsessed on 'issued' rather than 'given'. My vague recollection is that POPLA were going to retrain. 

Do a forum search on 'POPLA can't count to 14'. 

KeithP

Umkomaas said:

My vague recollection is that POPLA were going to retrain. 

I guess they are still planning on doing that... sometime.  

Umkomaas

KeithP said:

Umkomaas said:

My vague recollection is that POPLA were going to retrain. 

I guess they are still planning on doing that... sometime.  

....... alongside a session on airport 'not relevant land'?

HokeyCokey99

B789 said:

Yup, they have failed the PoFA test. You must complain to the Lead Adjudicator and highlight this obvious error by their assessor who needs retraining. Explain that in order to be PoFA complaint, the NtK must be "deemed" to have been delivered within 14 days of the parking event which it very obviously wasn't in this case.

The trouble with POPLA is that they will not reverse an error by an adjudicator. They will only acknowledge the error. Nothing much else you can do now but weather the inevitable storm of useless debt collector letters and wait and see if/when an LoC and claim are issued.

Thanks for the response much appreciate, I've e-Mailed them. If they are not going to reverse an error - what case do I have not to pay?

KeithP

HokeyCokey99 said:

B789 said:

Yup, they have failed the PoFA test. You must complain to the Lead Adjudicator and highlight this obvious error by their assessor who needs retraining. Explain that in order to be PoFA complaint, the NtK must be "deemed" to have been delivered within 14 days of the parking event which it very obviously wasn't in this case.

The trouble with POPLA is that they will not reverse an error by an adjudicator. They will only acknowledge the error. Nothing much else you can do now but weather the inevitable storm of useless debt collector letters and wait and see if/when an LoC and claim are issued.

Thanks for the response much appreciate, I've e-Mailed them. If they are not going to reverse an error - what case do I have not to pay?

If the parking company are foolish enough to force a court hearing then any Judge would easily see their mistake.

Grizebeck

HokeyCokey99 said:

B789 said:

Yup, they have failed the PoFA test. You must complain to the Lead Adjudicator and highlight this obvious error by their assessor who needs retraining. Explain that in order to be PoFA complaint, the NtK must be "deemed" to have been delivered within 14 days of the parking event which it very obviously wasn't in this case.

The trouble with POPLA is that they will not reverse an error by an adjudicator. They will only acknowledge the error. Nothing much else you can do now but weather the inevitable storm of useless debt collector letters and wait and see if/when an LoC and claim are issued.

Thanks for the response much appreciate, I've e-Mailed them. If they are not going to reverse an error - what case do I have not to pay?

why would you even think about paying, what magic force is going to make you pay

Le_Kirk

Umkomaas said:

KeithP said:

Umkomaas said:

My vague recollection is that POPLA were going to retrain. 

I guess they are still planning on doing that... sometime.  

....... alongside a session on airport 'not relevant land'?

.......... and how to differentiate between rational and rationale as they promised me on 28th June: -

I do thank you for highlighting it to us that the word ‘rational’ is being used instead of ‘rationale’ and I do appreciate both words have different meanings, I have fed this back internally and it will be included in our program of continuous improvement.

Coupon-mad

No-one pays just because POPLA muck up!  Of course you don't pay.