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Parcel compare - uncontactabkw and taking money from my credit card

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  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 8,349 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 25 July 2023 at 6:58PM
    mrcol1000 said:
    Weight was only 11kg and I had paid for 15kg….

    dredit card can only dispute offer 14 days…


    Anyway, more to the point, how can you contact parcelcompare?!
    But going on the measurements you give that gives a volumetric weight of just over 35kg. 
    Customers are expected to work out the volumetric weight, they just put in L W D & kg and the site gives a price, for the couriers that have volumetric pricing the price will be calculated by those inputs. 

    Either OP's measurements were off as per 
    martindow or the parcel has been incorrectly measured by the courier.

    Unfortunately they don't seem to reply to bad reviews, I like the way their website implies they have 5 star reviews when they have 3.9



    https://www.feefo.com/en-GB/reviews/fastlane-couriers-limited?displayFeedbackType=SERVICE&timeFrame=YEAR


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