Tesco no show Worth a whinge?

gascar Forumite Posts: 19
10 Posts First Anniversary
£200 Groceries Delivery was booked for Saturday Eve, we had 2x SMS saying it would be late.
We've had no communication from them at all.
I've phoned a few times, they're apologetic but couldn't even contact the shop, or tell me anything.

When I called today (Monday) I was finally told it was cancelled and I'd get a refund in due course.
I'm disabled, I can't pop to the shops.
They sent me a £15 voucher.
Annoyed - breakdowns happen but silence shouldn't.

Is it worth moaning further?


  • jon81uk
    jon81uk Forumite Posts: 3,652
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    I doubt you'll get more than the £15. Could try for more if it will cost you a significant amount for a new delivery slot.
  • sarah1972
    sarah1972 Forumite, Senior Ambassador Posts: 18,289
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Senior Ambassador
    No it’s not worth moaning further. You’re very lucky you got £15 ! 

    It’s happened to me a few times over the years and I’ve only ever had £5 apologies. 
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.
  • gascar
    gascar Forumite Posts: 19
    10 Posts First Anniversary
    I'll change provider.
    Just ignoring your order, not turning up without communicating, is not acceptable.
  • jjmmww1
    jjmmww1 Forumite Posts: 115
    Fifth Anniversary 100 Posts Name Dropper
    Had a simliar situation where the van suffered " 2 breakdowns" and never arrived and when they rung they said i could either come pick it up or ring up customer services to see if theres anything else they could do. Opted to ring customer services but they had already canceled it after they hung up the phone so lost shopping that day after about a week of back and forth email with ceo tesco email i got a £25 or £35 voucher from them.

    I no longer use tesco either due to there prices and poor delivery service for some reason now as constantly keep getting late vans when this never use to happen.
    Mortgage 167,565/183,000
  • Chrysalis
    Chrysalis Forumite Posts: 3,928
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    They really need capacity in the system to take the slack for things like break downs, I think the £15 voucher is more than most get, most seem to just get a sorry but tough luck.

    I had a missed delivery from tesco or asda once (cant remember which) where the driver went back mid run because his shift ended, that was pretty bad and they were not even apologetic.

    The only company that seems 100%, and will try the extra mile to get to me is ocado (who also do morrisons in some areas), I had a guy turn up 90 mins late after a break down and he couldnt stop apologising, my response was I appreciate you still came which is what matters.  Also when council setup unannounced major roadworks requiring a huge diversion, I was able to talk the delivery driver through how to get to me (again ocado/morrisons).  

    A fair few posts on social media for asda orders that dont even get picked.  Staff replying on those posts saying they wont pick all orders due to an ongoing dispute with asda management over manning levels. O_o

    So yeah feel free to whinge, let off that steam, but I think the £15 is as good as you will get. :)
  • dealyboy
    dealyboy Forumite Posts: 1,256
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    OP ... nice whinge.

    They let you down, take £200, and don't communicate ... disgraceful. I don't care if this is par for the course with supermarket deliveries, it is unacceptable.

    The standard recompense should be reimbursement x 2, that would learn 'em.  :|
  • Murphybear
    Murphybear Forumite Posts: 7,113
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    I find the supermarket responses to problems vary hugely.  My experience has been both Waitrose and M & S respond quickly and reimburse the cost plus additional cash.  Morrisons offered to send me a voucher but that was 4 years ago, I’m still waiting :D.  I had quite a lot of problems with Tesco and despite my polite and tactful emails the only response I got was “sorry to hear about your problems”, no refund or compensation.  Rarely shop in Asda or Aldi as they are too far.  I stopped shopping in Lidl after a small electrical item exploded and I was lucky not to get injured.  They gave me my money back with a cursory apology but didn’t remove the item for sale.  
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