Why can't all banks be like Secure Trust Bank?

frosch411

Just thought I'll add to this thread as I have an easy access account with SecureTrust bank also (think I opened in June or May 2023).
Been impressed with the automatic interest increase applications so far but just noticed on their website that they have now got another easy access account with a slightly higher %. Apparently one can apply for this as an existing customer but after having seen the automatic increases, I am a bit miffed having to go through another application process now.
Have too look more into this when I am at the laptop as their internet banking site isn't very mobile friendly.

DavidAC

"Shawbrook just texted me to say the interest rate in my EA accout got increased."

Make the most of it. You can only have one EA account with them so you cannot open another when they release a new issue with a better rate and dont pass it on without first moving all the money out and closing your existing one. Have a look on their site then savings -> Savings Documentation -> Withdrawn products. High issue numbers on EA accounts are usually a good indication.

Barkin

DavidAC said:

"Shawbrook just texted me to say the interest rate in my EA accout got increased."

Make the most of it. You can only have one EA account with them so you cannot open another when they release a new issue with a better rate and dont pass it on without first moving all the money out and closing your existing one. 

Not necessary. Just send a secure message to change the account to the latest issue. 
There's a form for it in the drop-down list. 

dosh37

Just to add my two penn'orth...

I had an existing EA account Iss 7 paying something like 4.36%

I received no emails to notify me when a higher interest rate became available (Iss 8 or Iss 9). I only found out by accident.

Eventually I decided to open a new Iss 9 account online paying 4.55%.

I then discovered their online banking system does not support internal transfers.

Instead you either have to submit a secure message (which can take 3 days to action) or use the phone.

When I tried to phone, I was left on hold in a queue listening to really bad 'music' for 25 minutes.

I submitted a trustpilot review complaining about this (I was not the only one - others have experienced the same problem).

I subsequently received emails from trustpilot threatening to remove the review unless I submitted an order number or email (none of which are applicable in this case)

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Secure Trust Bank PLC would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email.

If we don’t hear from you within 3 days, your review may be taken offline.
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The whole experience has left me wondering if I can trust 'Secure Trust' or 'Trustpilot'. Somewhat ironic names?