Should I be concerned?
BarGin
Forumite Posts: 935
Forumite
I tried to send a 5 figure sum from Newcastle Building Society to Kroo this morning. I then received a message from Kroo saying they wouldn't accept it unless I produced a statement to prove the NBS account was in my name.
The funds (exact same amount) were originally deposited in the NBS account from Kroo. I looked in the NBS app and couldn't see an option to view a statement so I replied to Kroo saying that. They then said I would need a letter from NBS confirming the account was in my name.
At this point I gave in and asked them to return the funds and close my Kroo account. This was at 11 am this morning. They said they would return the funds immediately and close my account after.
This evening the funds are not yet showing in my NBS account and my Kroo account is open and accessible. Can I assume that both will occur overnight?
The funds (exact same amount) were originally deposited in the NBS account from Kroo. I looked in the NBS app and couldn't see an option to view a statement so I replied to Kroo saying that. They then said I would need a letter from NBS confirming the account was in my name.
At this point I gave in and asked them to return the funds and close my Kroo account. This was at 11 am this morning. They said they would return the funds immediately and close my account after.
This evening the funds are not yet showing in my NBS account and my Kroo account is open and accessible. Can I assume that both will occur overnight?
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Wouldn't expect anything less from Kroo in all honesty. Their processes are really shambolic so just keep an eye on the account and make sure they do infact close it and don't just leave it dormant.Currently in a Trust Deed 43 payments until DEBT FREE - February 20270
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Log in online - there are options for statements there.BarGin said:I tried to send a 5 figure sum from Newcastle Building Society to Kroo this morning. I then received a message from Kroo saying they wouldn't accept it unless I produced a statement to prove the NBS account was in my name.
The funds (exact same amount) were originally deposited in the NBS account from Kroo. I looked in the NBS app and couldn't see an option to view a statement so I replied to Kroo saying that. They then said I would need a letter from NBS confirming the account was in my name.
At this point I gave in and asked them to return the funds and close my Kroo account. This was at 11 am this morning. They said they would return the funds immediately and close my account after.
This evening the funds are not yet showing in my NBS account and my Kroo account is open and accessible. Can I assume that both will occur overnight?If you want me to definitely see your reply, please tag me @forumuser7 Thank you.
N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.0
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