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Should I be concerned?

BarGin
BarGin Posts: 988 Forumite
Part of the Furniture 500 Posts Name Dropper
in Budgeting & bank accounts
I tried to send a 5 figure sum from Newcastle Building Society to Kroo this morning. I then received a message from Kroo saying they wouldn't accept it unless I produced a statement to prove the NBS account was in my name.

The funds (exact same amount) were originally deposited in the NBS account from Kroo. I looked in the NBS app and couldn't see an option to view a statement so I replied to Kroo saying that. They then said I would need a letter from NBS confirming the account was in my name.

At this point I gave in and asked them to return the funds and close my Kroo account. This was at 11 am this morning. They said they would return the funds immediately and close my account after.

This evening the funds are not yet showing in my NBS account and my Kroo account is open and accessible. Can I assume that both will occur overnight?

Comments

  • gary1312
    gary1312 Posts: 183 Forumite
    Third Anniversary 100 Posts Photogenic Name Dropper
    BarGin said:
     Can I assume that both will occur overnight?
    That would be a reasonable assumption - if not, get onto Kroo first thing in the morning. Have they confirmed the closure via email?
  • BarGin
    BarGin Posts: 988 Forumite
    Part of the Furniture 500 Posts Name Dropper
    gary1312 said:
    BarGin said:
     Can I assume that both will occur overnight?
    That would be a reasonable assumption - if not, get onto Kroo first thing in the morning. Have they confirmed the closure via email?
    No confirmation as yet. I'll check the situation in the morning.
  • ryan92
    ryan92 Posts: 614 Forumite
    Part of the Furniture 100 Posts Name Dropper
    Wouldn't expect anything less from Kroo in all honesty. Their processes are really shambolic so just keep an eye on the account and make sure they do infact close it and don't just leave it dormant.
    Currently in a Protected Trust Deed - 17 payments until DEBT FREE - February 2027
  • ForumUser7
    ForumUser7 Posts: 2,579 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    BarGin said:
    I tried to send a 5 figure sum from Newcastle Building Society to Kroo this morning. I then received a message from Kroo saying they wouldn't accept it unless I produced a statement to prove the NBS account was in my name.

    The funds (exact same amount) were originally deposited in the NBS account from Kroo. I looked in the NBS app and couldn't see an option to view a statement so I replied to Kroo saying that. They then said I would need a letter from NBS confirming the account was in my name.

    At this point I gave in and asked them to return the funds and close my Kroo account. This was at 11 am this morning. They said they would return the funds immediately and close my account after.

    This evening the funds are not yet showing in my NBS account and my Kroo account is open and accessible. Can I assume that both will occur overnight?
    Log in online - there are options for statements there.
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
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