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Equifax

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mrspprime Posts: 1 Newbie

19 July 2023 at 9:30AM in Credit file & ratings

I have signed up for alerts with all the agencies in anticipation of getting a mortgage two years ago. I noticed recently that my Equifax score was quite low. I logged on and it said I wasn't on the electoral roll (I am).

I contacted them and they basically said that I hadn't informed them I had moved so I wasn't on the roll at my "current address." I said that I have never informed a credit agency, including equifax, that I have moved, and I moved three years before and they automatically updated my file.

I then asked if everyone in the UK was required to call equifax when they move and they said yes! Before I put my concerns in an email, has anyone come across this?

Tia

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