mrspprime Forumite Posts: 1 Newbie
I have signed up for alerts with all the agencies in anticipation of getting a mortgage two years ago.  I noticed recently that my Equifax score was quite low.  I logged on and it said I wasn't on the electoral roll (I am). 

I contacted them and they basically said that I hadn't informed them I had moved so I wasn't on the roll at my "current address."  I said that I have never informed a credit agency, including equifax, that I have moved, and I moved three years before and they automatically updated my file.

I then asked if everyone in the UK was required to call equifax when they move and they said yes!  Before I put my concerns in an email, has anyone come across this?

Meet your Ambassadors


  • All Categories
  • 338.9K Banking & Borrowing
  • 248.7K Reduce Debt & Boost Income
  • 447.6K Spending & Discounts
  • 230.8K Work, Benefits & Business
  • 601K Mortgages, Homes & Bills
  • 171.1K Life & Family
  • 244.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards