Why are UK Energy Suppliers buying into the Kraken Technology Platform

CSI_Yorkshire

QrizB said:

[Deleted User] said:

the larger suppliers (BG, EON) have set up entirely separate platforms

E.oN Next uses the Kraken Technologies Platform. E.ON used the customers from NPower as ‘testers’ and based on the success of that evolution they moved all their existing customers onto the new platform. I am pretty sure that BG hasn’t bought into Kraken.

Apologies, I was sure I'd read somewhere that BG Evolve was Kraken but I can't find a source now. I must be mistaken

BG use "Ignition" developed by ENSEK.

Bendo

[Deleted User] said:

the larger suppliers (BG, EON) have set up entirely separate platforms

E.oN Next uses the Kraken Technologies Platform. E.ON used the customers from NPower as ‘testers’ and based on the success of that evolution they moved all their existing customers onto the new platform.

Clearly doesn't help them stop being rubbish though as their abysmal customer service shows. 

Their inability to pull in recent meter data is also a gaping hole. It's 2023, any supplier should be able to show half hourly usage. Eon Next you are lucky to see data from 4 days ago unless you use a hamstrung 3rd party.

Kraken isn't the wonderful solution it's made out to be, it still requires a degree of competence at the supplier to use it.

[Deleted User]

Bendo said:

[Deleted User] said:

the larger suppliers (BG, EON) have set up entirely separate platforms

E.oN Next uses the Kraken Technologies Platform. E.ON used the customers from NPower as ‘testers’ and based on the success of that evolution they moved all their existing customers onto the new platform.

Clearly doesn't help them stop being rubbish though as their abysmal customer service shows. 

Their inability to pull in recent meter data is also a gaping hole. It's 2023, any supplier should be able to show half hourly usage. Eon Next you are lucky to see data from 4 days ago unless you use a hamstrung 3rd party.

Kraken isn't the wonderful solution it's made out to be, it still requires a degree of competence at the supplier to use it.

Kraken as such doesn’t ’pull in’ smart data. This requires what is known as DCC- Approved Adaptor Software. Octopus uses a third-party Adapter service provided by TMA. The same software is used to send firmware updates to meters etc.

Jonboy_1984

Spoonie_Turtle said:

Grizzlebeard said:

superkoopauk said:

... - surely all suppliers offered EBSS at roughly the same time?

.. Kraken enabled the implementation of EBSS for UK utilities in less than a month, meaning E.ON Next were the first in the market to offer it to their customers during the energy crisis.

Always assumed Kraken was just a billing/accounting system. I guess it's big strength and success is that it seems to integrate everything, even Customer Service.

That's a good point - if you phone using the number associated with your account, they have all your details available

Hmmmm moved house last year where both properties where under ovo/SSE and had issues….6 customer service reps in two days who couldn’t get their head around the fact I wasn’t walking about the property their system had bought up….

(admittedly I don’t think they use Kraken but these systems are not always as helpful as they could be: