EON PrePaid Meter

Newcomer20
Newcomer20 Posts: 5 Forumite
Sixth Anniversary First Post Combo Breaker
edited 20 July 2023 at 8:52AM in Energy
Hope someone can advise on this as it is stressing me out, my son was a student 20/21 and had an EON Next prepaid meter, he topped it up regularly and took Martins advise and put in £200 just before the rates went up in 21, when he vacated his rented flat thee was a credit of £43 which they refunded to him. Last week July 2023) he had an email to say he owed £676.95, he messaged them to say this must have been a mistake, they said they would investigate it as it could have been a previous tenants debt, when he asked for the refund he asked for the cheque to be sent to his home address as he was moving out of the flat. They have written to him at this address asking for the money or it would affect the credit reference, I cannot see how he would owe this as he topped up regularly and had a credit at the end, i don't know what to do 

Comments

  • Brie
    Brie Posts: 14,253 Ambassador
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    Well you don't need to do anything as it's your son's problem and he's the one that will need to deal with Eon.  (yes I know you're happy to help him and can do so if he informs Eon he authorises you to do this.)

    Does he still have any bills/correspondence from that time?  Readings for the meter when he moved in and out, better yet pictures of the meter?  Anything from the landlord to show when he moved out?  

    Do ensure that Eon is informed that the debt is being disputed.  Do a subject access request as a debt of that size must involve bills for an account that "he" supposedly signed up for somehow.  
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  • Fruitcake
    Fruitcake Posts: 59,436 Forumite
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    You would be better asking one of the forum ambassadors to move this thread to one of the debt help  sections of the site.
    This part of the forum deals with unfair parking charges.
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  • B789
    B789 Posts: 3,441 Forumite
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    Why is this being discussed in the Parking Fourm?
  • Sorry I am not sure how to move it
  • Fruitcake
    Fruitcake Posts: 59,436 Forumite
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    edited 18 July 2023 at 4:18PM
    Contact a forum ambassador, linked at the bottom of every page, and/or use the report button and select move/combine, and say where you want it moved to in the text box underneath.
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  • MSE_ForumTeam5
    MSE_ForumTeam5 Posts: 1,249 Community Admin
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    We've moved the thread for you. (NB Ambassadors can't currently move threads, so please use the 'report' button to request move/merge/split actions)
    Official MSE Forum Team member. Please use the 'report' button to alert us to problem posts, or email forumteam@moneysavingexpert.com
  • QrizB
    QrizB Posts: 17,040 Forumite
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    ... i don't know what to do 

    I'd start by asking EON Next to send a proper bill by post, so your son can see exactly what they think he owes them for.
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  • borderline
    borderline Posts: 362 Forumite
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    I'm starting to see problems like this popping up frequently ,  with OVO too, when someone on prepayment moves out , they get a large bill for unknown reasons. Even if the meter used the emergency , this is taken off the next topup, so I don't know how they can ask for money.. Also OVO claims is standing charges, again total lie
    It's very alarming 
    I wonder if this is happening after the government voucher prepayments and somehow they want to make more money , even though it was government money. not theirs 
    I personally had to fight for my vouchers, 3 months they didn't send me any
  • CSI_Yorkshire
    CSI_Yorkshire Posts: 1,792 Forumite
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    I'm starting to see problems like this popping up frequently ,  with OVO too, when someone on prepayment moves out , they get a large bill for unknown reasons. Even if the meter used the emergency , this is taken off the next topup, so I don't know how they can ask for money.. Also OVO claims is standing charges, again total lie
    It's very alarming 
    I wonder if this is happening after the government voucher prepayments and somehow they want to make more money , even though it was government money. not theirs 
    I personally had to fight for my vouchers, 3 months they didn't send me any
    No, it's mistakes and occasional incompetence.  It's not a scam or conspiracy.
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