Fraudulent transaction on eBay

lynxptc

I bought an item from eBay a couple of days ago for £184 and paid by credit card using PayPal.

The next day I get an e-mail from eBay saying the seller has been suspended and that I should not pay. A couple of hours later I get an e-mail from the seller saying that their account has been hacked and the police have been involved as it is fraud.

I've already filed a claim with PayPal using their dispute resolution process and provided all the details eBay gave me, but I've just read that even if my claim is successful I am only covered up to £150.

What should I do? Should I cancel the claim and contact my credit card company instead?

fuzzgun19

I'd do the credit card company too... Stupid Paypants!!

zorber

wouldnt overly worry, do the paypal claim first and the if there is a difference contact your credit card company.
This makes the process of claiming through your credit card easier as you can complain that if paypal only give you a partial refund, paypal have agreed your due a refund and the credit card can then reclaim the difference.

Done this before, you get a few months to claim back from your card