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No water - Compensation?
anon_ymous
Posts: 2,009 Forumite
So I've had
No water on 20/06 for about five hours
No water on 05/07 for about four hours
And today, no water since just a few minutes ago
These are all due to leaks somewhere down the line that United Utilities is investigating. Does that entitle me to any form of compensation, especially given how close the dates are?
No water on 20/06 for about five hours
No water on 05/07 for about four hours
And today, no water since just a few minutes ago
These are all due to leaks somewhere down the line that United Utilities is investigating. Does that entitle me to any form of compensation, especially given how close the dates are?
0
Comments
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https://www.citizensadvice.org.uk/consumer/water/water-supply/your-water-supply/interruptions-to-your-water-supply/
Assuming these are emergency issues then compensation starts after 12 hours of loss of water.1 -
Suggest you have a look on their website for a definitive answer.
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You are entitled compensation under very specific circumstances, see below. Why the focus on compensation?
https://www.citizensadvice.org.uk/consumer/water/water-supply/complaints-about-your-water-supply/claiming-compensation-from-water-companies/
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So according to that, I should get £25 compensation for the year. I'll ask emMattMattMattUK said:You are entitled compensation under very specific circumstances, see below. Why the focus on compensation?
https://www.citizensadvice.org.uk/consumer/water/water-supply/complaints-about-your-water-supply/claiming-compensation-from-water-companies/0 -
We had multiple low water pressure loss of water due to repeated mains bursts in and around the village.
No major hassle really. Our toilets flush via a harvester (underground rainwater tank) and we have bottles of (hard) water in the house as my wife dislikes the taste of the softened water in tea or to drink.
I reported it to the supplier (Anglian) on each occasion (well a fair few times after it first started). Doing that meant I was updated by them as to the nature and location of the issue with an estimated fix time once they knew that info; and a notification it had been fixed. I let the neighbours who were affected know a) I'd reported it, b) when it was fixed.
They unexpectedly credited my account with £50, as I didn't think we were without for long enough, or often enough. No idea if the neighbours also got a credit
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