Can I make a Section 75 Claim with Barclaycard

grumbler

DullGreyGuy said:

grumbler said:

born_again said:

grumbler said:

Do they? Proof of delivery to the customer or, at least, to the address?
But I agree, the OP has to give them more time.

Yes, if they have proof of delivery/pick up. It makes no matter who or where. That is all the card regulations work on. 👍

So, it's proof of delivery SOMEWHERE to SOMEBODY.  This is really hard to believe.

Yes, chargeback is meant to be simple to administer. You can prove you sent it to the address the person asked and its marked as delivered then thats good enough. 

In this case you can't prove anything - only that that you passed it to the courier that failed to do their job. It wasn't delivered to the address and instead was given to some random person is some other place.

DullGreyGuy

grumbler said:

DullGreyGuy said:

grumbler said:

born_again said:

grumbler said:

Do they? Proof of delivery to the customer or, at least, to the address?
But I agree, the OP has to give them more time.

Yes, if they have proof of delivery/pick up. It makes no matter who or where. That is all the card regulations work on. 👍

So, it's proof of delivery SOMEWHERE to SOMEBODY.  This is really hard to believe.

Yes, chargeback is meant to be simple to administer. You can prove you sent it to the address the person asked and its marked as delivered then thats good enough. 

In this case you can't prove anything - only that that you passed it to the courier that failed to do their job. It wasn't delivered to the address and instead was given to some random person is some other place.

When can you ever? The base assumption is that couriers are moderately compitent and when they say they delivered it they have or when they say it was collected by someone with authorisation (cos they wont say they gave it to an unauthorised person) then its assumed to be true. 

The courts are there to deal with cases where the recipient claims they didnt authorise the person to collect it or that no one was in when it was marked as delivered etc. Chargebacks arent a final decision on the matter, they can just shift who has to start the litigation if the two parties dont agree on if a refund is due or not. 

born_again

grumbler said:

born_again said:

grumbler said:

Do they? Proof of delivery to the customer or, at least, to the address?
But I agree, the OP has to give them more time.

Yes, if they have proof of delivery/pick up. It makes no matter who or where. That is all the card regulations work on. 👍

So, it's proof of delivery SOMEWHERE to SOMEBODY.  This is really hard to believe.

Yes.
Chargebacks are designed to be fair to both parties. If a retailer can prove delivery, then as far as "Non Receipt" goes, that is all the proof retailer needs.
It's then down to your consumer rights. As chargebacks are a extra service over & above them.
Once in a day, Maestro there were only 3 chargebacks, fraud transactions, non receipt of overseas items & cancelled CPA (but you needed proof from retailer they had been stopped) Such happy days telling people, sorry nothing we can do.