Question about Meter Readings (Octopus)

LindsayT

Just received a bill from Octopus. Checked my meter (not IHD as I don't use it). I don't understand how their reading dated yesterday is 14 units higher than my meter reading now. I'm a low user and only use 3 or 4 units a day.
The meter is a Secure Smets1 on which I was told to press 9 to get a reading.
As an aside, how come they bill for the digit after the decimal point when they read the meter but we only have to give digits before the decimal point?

[Deleted User]

LindsayT said:

Just received a bill from Octopus. Checked my meter (not IHD as I don't use it). I don't understand how their reading dated yesterday is 14 units higher than my meter reading now. I'm a low user and only use 3 or 4 units a day.
The meter is a Secure Smets1 on which I was told to press 9 to get a reading.
As an aside, how come they bill for the digit after the decimal point when they read the meter but we only have to give digits before the decimal point?

Secure meter reading advice has changed:

LindsayT

I may have inadvertently confused the issue. Although I'm with Octopus, they did not install the meter. Pressed 9 this morning. After it finished going through all the information, I pressed 6 out of interest. On 6, it was 8 units less than on 9, so still don't see how they get a reading of 14 units higher. It's not a complaint, just wondering how it happens?

[Deleted User]

LindsayT said:

I may have inadvertently confused the issue. Although I'm with Octopus, they did not install the meter. Pressed 9 this morning. After it finished going through all the information, I pressed 6 out of interest. On 6, it was 8 units less than on 9, so still don't see how they get a reading of 14 units higher. It's not a complaint, just wondering how it happens?

By the sound of it, at sometime, more than 1 register has been used for billing. Your smart meter has 4 separate registers. Octopus normally uses R1 for a single rate tariff (and for smart tariffs) and for offpeak on a dual rate tariff such as E7. On E7, it records peak use on the R2 register. What readings do you get when you Press 6 four times?

LindsayT

Just pressed 6 four times. Same reading as pressing 6 once.
The people who were here before me and had the meter installed were not on E7.

wild666

My SMETS 1 meter has two readings also that confused me when I left BG for Outfox and I screwed up my first bill by giving the total reading instead of the reading that said ACT 2. 
It took nearly 18 months for the meter to stop reading the second reading that was for the free electric period so I had too put in the two readings so that the bill could be accurate.
I would email and ask them which reading should be used stating the readings from the time you send the email and they should either add an extra box so you can submit the two readings or just state that they need the total reading from the meter if you're not on E7 or E10 for electric.

[Deleted User]

The people who were here before me and had the meter installed were not on E7.

It doesn’t have to be E7 as @wild666 has indicated.

If the IHD reading is higher than the reading R1 on the meter it means that the R2 register has been used in the past. The IHD reading is the SUM of all the indexes that have been used since the meter was installed.

LindsayT

As I said in the first post, I don't use the IHD, never have.

[Deleted User]

LindsayT said:

As I said in the first post, I don't use the IHD, never have.

It is a pity that you use it. It would provide you with confirmation that 2 registers have been used.

imeach

The BG tariff that @wild666 was on wouldn't have been on the OP's Secure Liberty meter.
It was only on one of the Landis & Gyr E470 meters