Can I use section 75 in this instance?

Bookowl

Hello,
Hope someone can help. I made a reservation through booking.con for £98.92 for which an error came up when I tried to pay: we couldn’t make your reservation but we’ve taken payment and we’ll issue the refund within 24 hrs. I took a screenshot of this and I never received an email to confirm reservation.

Then they emailed me the details to trace the refund on my credit card and said they couldn’t confirm the reservation. I checked my credit card statement this morning. The money was taken out of £98.92, then it was refunded back in. Yet, I now see a pending payment of £98.92, which shouldn’t be there obviously.

Can I contact my bank when the pending payment has cleared? Given that it’s under £100, can I use the section 75. I would argue that the reservation was never confirmed and so there shouldn’t be any pending payments sitting on my account.

I really hope I can use Section 75, otherwise it’s absolutely disgraceful if booking.com is taken payments from customers for reservations never confirmed. It shouldn’t be allowed to happen!!

ps; If this isn’t in the right forum, please feel free to move mods.

pramsay13

If it is pending just leave it a few days and it will probably disappear. If the money comes off just contact booking.com and ask for a refund. If all that fails contact your card provider.

MorningcoffeeIV

No. It's under £100 and they haven't taken any money in any case.

Even if they had, you wouldn't use s75. You'd simply do a chargeback.

It's nothing disgraceful. It's just some confusion which will be easily sorted.

Bookowl

MorningcoffeeIV said:

No. It's under £100 and they haven't taken any money in any case.

Even if they had, you wouldn't use s75. You'd simply do a chargeback.

It's nothing disgraceful. It's just some confusion which will be easily sorted.

If it’s pending still I actually don’t know if they will take out the money. I don’t know if it’s confusion- on trip advisor it seems to happen more often than not.

What’s a charge back?

grumbler

Bookowl said:

What’s a charge back?

>> Chargeback refunds

Bookowl

Thanks Grumbler - that’s a great help 👍🏻