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Can I use section 75 in this instance?

Bookowl
Bookowl Posts: 171 Forumite
Sixth Anniversary 100 Posts Photogenic
edited 15 July 2023 at 4:37PM in Credit cards
Hello,
Hope someone can help. I made a reservation through booking.con for £98.92 for which an error came up when I tried to pay: we couldn’t make your reservation but we’ve taken payment and we’ll issue the refund within 24 hrs. I took a screenshot of this and I never received an email to confirm reservation.

Then they emailed me the details to trace the refund on my credit card and said they couldn’t confirm the reservation. I checked my credit card statement this morning. The money was taken out of £98.92, then it was refunded back in. Yet, I now see a pending payment of £98.92, which shouldn’t be there obviously.

Can I contact my bank when the pending payment has cleared? Given that it’s under £100, can I use the section 75. I would argue that the reservation was never confirmed and so there shouldn’t be any pending payments sitting on my account.

I really hope I can use Section 75, otherwise it’s absolutely disgraceful if booking.com is taken payments from customers for reservations never confirmed. It shouldn’t be allowed to happen!!

ps; If this isn’t in the right forum, please feel free to move mods.

Comments

  • pramsay13
    pramsay13 Posts: 2,042 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If it is pending just leave it a few days and it will probably disappear. If the money comes off just contact booking.com and ask for a refund. If all that fails contact your card provider.
  • MorningcoffeeIV
    MorningcoffeeIV Posts: 1,946 Forumite
    1,000 Posts First Anniversary Name Dropper
    edited 15 July 2023 at 4:45PM
    No. It's under £100 and they haven't taken any money in any case.

    Even if they had, you wouldn't use s75. You'd simply do a chargeback.

    It's nothing disgraceful. It's just some confusion which will be easily sorted.
  • Bookowl
    Bookowl Posts: 171 Forumite
    Sixth Anniversary 100 Posts Photogenic
    No. It's under £100 and they haven't taken any money in any case.

    Even if they had, you wouldn't use s75. You'd simply do a chargeback.

    It's nothing disgraceful. It's just some confusion which will be easily sorted.
    If it’s pending still I actually don’t know if they will take out the money. I don’t know if it’s confusion- on trip advisor it seems to happen more often than not.

    What’s a charge back?
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Bookowl said:

    What’s a charge back?
    >> Chargeback refunds
  • Bookowl
    Bookowl Posts: 171 Forumite
    Sixth Anniversary 100 Posts Photogenic
    Thanks Grumbler - that’s a great help 👍🏻
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