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Item bought online had lower price ticket when delivered

I recently purchased a pair of trainers from Adidas at discounted price of £60.
When I received the shoes, one of them had a price ticket of £36. Contacted Adidas and they dont want to know about it saying that must be a warehouse error. Waiting for a Customer service manager to call me.. sometimes. Should they refund me the difference?

Comments

  • user1977
    user1977 Posts: 19,463 Forumite
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    No, any price ticket on them is completely irrelevant to the price you pay. 
  • Alderbank
    Alderbank Posts: 4,328 Forumite
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    EPRIS27 said:
    I recently purchased a pair of trainers from Adidas at discounted price of £60.
    When I received the shoes, one of them had a price ticket of £36.
    ...so the other one cost £24?

    Your consumer rights are to receive the shoes you ordered at the price you agreed.
    That seems to be the case so no refund is due.

    Even displayed with a price tag in a shop there is no obligation for them to sell them to you at that price, although in that case they might possibly be committing a criminal offence under the Consumer Protection Act.
  • jon81uk
    jon81uk Posts: 3,933 Forumite
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    If they turned up with a higher price on the box would you have offered more?

    Your consume rights is to get the item you asked for at the price you agreed. 
  • marcia_
    marcia_ Posts: 4,106 Forumite
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    edited 15 July 2023 at 8:44AM
     Just return then reorder at the lower price 

    2026 wins - Parker Pen, American Sweets bundle, dish magic bundle

  • unforeseen
    unforeseen Posts: 7,464 Forumite
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    marcia_ said:
     Just return them an reorder at the lower price 
    They would probably have to go to a shop to buy at the ticket price. 
    Places like Sports direct & JD sport do the same. For an online order they use the stuff that has already been ticketed for the shop and those prices are invariably cheaper than the online price
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