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Beware Hargreaves Lansdown customers - incorrect valuation of stocks

marcusjm
Posts: 27 Forumite

For HL customers, I wanted to highlight an issue with their system. They appear unable to value the blended cost of a current holding. It's ok if you've only bought, but if you've sold part of your holdings, the cost quoted is wrong.
I am been hit twice by this. I was holding WPP shares and sold when I hit a break-even point. It's only when I went to do my annual summary that I realised I'd actually sold too early and recognised a (relatively significant) loss.
I've spoken to their customer services and they've confirmed this is an issue. I cannot find anything on their website that highlights the issue to investors.
I am been hit twice by this. I was holding WPP shares and sold when I hit a break-even point. It's only when I went to do my annual summary that I realised I'd actually sold too early and recognised a (relatively significant) loss.
I've spoken to their customer services and they've confirmed this is an issue. I cannot find anything on their website that highlights the issue to investors.
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Comments
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JamesRobinson48 said:So although your header references "incorrect valuation", your issue is not valuation but historic purchase cost. AFAIK the HL stock valuations are correct.
My quoted cost was nearly 20% out from reality.
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Qty Price (p) Value (£) Purchase 10,000 43.3 4,330 Sold (5,000) 59.1 (2,955) Purchase 5,000 44.1 2,205 Total Calculated 10,000 35.8 3,580 HL quoted 10,000 42.7 4,270 Delta 19.3%
Above is a summary of one of my holdings. I've not managed to back calculate how they come to a blended cost price of 42.7p.
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marcusjm said:
Qty Price (p) Value (£) Purchase 10,000 43.3 4,330 Sold (5,000) 59.1 (2,955) Purchase 5,000 44.1 2,205 Total Calculated 10,000 35.8 3,580 HL quoted 10,000 42.7 4,270 Delta 19.3%
Above is a summary of one of my holdings. I've not managed to back calculate how they come to a blended cost price of 42.7p.
Broker figures can also be messed up by transfers in from other brokers so I never pay attention to them and make my own by keeping track with MS Money.4 -
iWeb, and no doubt the other HSDL brands, calculates the base cost correctly according to the HMRC rules. I had occasion to check that for a fund in my ISA yesterday.You can never rely on broker valuations, except for the price you are quoted to trade. iWeb gives wildly incorrect valuations for my index linked gilts.You also cannot rely on correct base costs. Corporate actions often result in errors. Vodafone's disposal of Verizon is a notorious example.The one thing that you should be able to rely on is the amount of stock that you hold.1
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marcusjm said:For HL customers, I wanted to highlight an issue with their system. They appear unable to value the blended cost of a current holding. It's ok if you've only bought, but if you've sold part of your holdings, the cost quoted is wrong.
I am been hit twice by this. I was holding WPP shares and sold when I hit a break-even point. It's only when I went to do my annual summary that I realised I'd actually sold too early and recognised a (relatively significant) loss.
I've spoken to their customer services and they've confirmed this is an issue. I cannot find anything on their website that highlights the issue to investors.
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WYSPECIAL said:marcusjm said:For HL customers, I wanted to highlight an issue with their system. They appear unable to value the blended cost of a current holding. It's ok if you've only bought, but if you've sold part of your holdings, the cost quoted is wrong.
I am been hit twice by this. I was holding WPP shares and sold when I hit a break-even point. It's only when I went to do my annual summary that I realised I'd actually sold too early and recognised a (relatively significant) loss.
I've spoken to their customer services and they've confirmed this is an issue. I cannot find anything on their website that highlights the issue to investors.
I agree, it's important to keep track of the total return and it's another reason I prefer to use MS Money to keep track and don't pay any attention to brokers' calculations.1 -
wmb194 said:WYSPECIAL said:marcusjm said:For HL customers, I wanted to highlight an issue with their system. They appear unable to value the blended cost of a current holding. It's ok if you've only bought, but if you've sold part of your holdings, the cost quoted is wrong.
I am been hit twice by this. I was holding WPP shares and sold when I hit a break-even point. It's only when I went to do my annual summary that I realised I'd actually sold too early and recognised a (relatively significant) loss.
I've spoken to their customer services and they've confirmed this is an issue. I cannot find anything on their website that highlights the issue to investors.
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GeoffTF said:wmb194 said:WYSPECIAL said:marcusjm said:For HL customers, I wanted to highlight an issue with their system. They appear unable to value the blended cost of a current holding. It's ok if you've only bought, but if you've sold part of your holdings, the cost quoted is wrong.
I am been hit twice by this. I was holding WPP shares and sold when I hit a break-even point. It's only when I went to do my annual summary that I realised I'd actually sold too early and recognised a (relatively significant) loss.
I've spoken to their customer services and they've confirmed this is an issue. I cannot find anything on their website that highlights the issue to investors.0
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