EDF bill for July?

GibbsRule_No3.

Usually EDF send two bills a year July to January and January to July. I had been expecting a bill this week, interested to see what it was going to be as a new Smart meter was installed and I want to check they used the correct numbers for Economy 7 when the old meter was changed. No sign of the bill and when I logged on to the App it tells me the bill will be around the 9th August.  Has anyone else had this happen for this billing cycle? 7 month cycle rather the normal 6 month.

dunstonh

Mine said it would be 12th July but that message is now gone and no date showing the next one and the review point has been shuffled to 2024.  

[Deleted User]

Has anyone else had this happen for this billing cycle? 7 month cycle rather the normal 6 month.

EDF is moving its customer base onto Octopus’ Kraken Technologies billing platform - might this be the reason for the delay? 

Robin9

Any connection between what appears on (forthcoming) bills and payments and what happens in reality is purely accidental 

spenderdave

I am on variable direct debit ('full bill') with EDF and the monthly bill has normally come around the 9th of each month. This month, not having received one, I checked and it seems it is not due until around the 20th and for six weeks. They do seem to be changing something but the reason is not clear.

MattMattMattUK

My billing period for the last cycle was changed to 7.5 months (time to next bill on the account), then the bill was issued after 7 months five days. I changed to variable monthly Direct Debit and they have issued bills on 20th mont since and been fine.

GibbsRule_No3.

Update:

Received my bill notification this morning.  All good. When the meter was changed they did put the correct Low/High numbers in the correct place. Their calculations for my upcoming usage meant they wanted to reduce my £110 monthly DD to £59, I think that would be a bit low and I want to know I can use my storage heaters when I need to be warm, come winter, if it is cold, so set it to £85 might be a bit higher than needed but I am happy with that. Thanks to the government deciding to give me an extra £300 on top of the normal OAP £200  the rest of the year is basically free anyway.  With the meter I can take advantage of swapping if deals from other companies do come back.

I have another question regarding the new meter reading, why did it not start from 0? One meter has 6 the other had 8 as the first read.  

It also looks like another part bill will be arriving for part of July to 9th August.  Assume this is the Kraken effect.

Standing charges were higher than the electric usage.

jrawle

Until this month, EDF's billing had always worked perfectly for me on whole bill direct debit. I gave the reading around the 25th of the month, a bill was generated swiftly, and the direct debit taken around the 10th of the following month.

However, I switched my electricity from British Gas to EDF at the same time as exiting my expensive EDF gas fix in order to consolidate my utilities with one supplier. I chose EDF over BG because of their consistent and reliable monthly billing (with BG it seemed random between 1 and 3 months) and also because BG are rumoured to be stopping people from having whole bill direct debits.

Since I did this, though, EDF have failed to produce any bills, despite me giving meter readings as usual and on 1 July for the price change. The first time, I thought it could be because they were still waiting for me to transfer from BG, but this month there was still no sign of a bill, and then a notification that they were going to take my standard direct debit amount "unless I send a meter reading".

I have therefore just had to spend 30 minutes on the phone to their Philippines (by the sound of it) call centre. I am supposedly going to get a bill now. But even if I do, the question is, will it now start working as intended, with a bill automatically generated when I give next month's meter readings?

Otherwise, can anyone recommend a good supplier who (1) allows whole bill monthly direct debit and (2) has a text chat customer service facility on the website which doesn't require use of a proprietary external messaging service like WhatsApp?

pseudodox

I also had problems with EDF whole bill this month.  I put readings in at 1 July for the tariff change then mid month I was requested to enter my up to date reads as usual so they could produce my bill.  This has in the past come online next day.  This time zilch.  Had a slight hiccup with them in June which had been sorted in hours via WhatsApp.  So I sent a message "where's my invoice?".  Few days later response was if I did not send in readings they would take the default DD.  Grr!  So I submitted the updated readings for that day.  Same result. Zilch.  Got on WA again - to the ridiculous VA called eNZO (the name of my friend's dog so I see eNZO as black, hairy & hyper).  A day later got a reply from someone with an Indian sounding name to say my account was being transferred to their new system, my message would be forwarded to the new team and I would hear from someone shortly.

After 3 more days I got another request to enter my readings and did so.  Result ZILCH!  Back onto eNZO.  Same result - another foreign name and "I am forwarding your message".  GRRR!!!!  Back onto eNZO and gave him a piece of my mind (I did not use bad language BTW).  Result!  I got both a text and an email message to apologise, to say my bill was now on my account.  And it was.  And it was correct almost to the penny in agreeing with my own calculations. Funny thing is that the numbers these messages came from appear to be in the UK (Newcastle upon Tyne) and it was a typical English name at the bottom.

So I got my bill, which now covers almost 6 weeks,  I don't have to pay until 11th August (effectively got 6 weeks credit instead of 4).  Sorted.  Will be interesting to see what happens in August.  Will my date for readings revert to mid-month or has it all now time shifted forward 2 weeks?  If this is the move to Kraken then I am glad I am in there early before winter sets in and the next price adjustment hits us.

Hmm!  Don't much like this new layout, which is why I have been away for a couple of weeks catching up on washing the cat and watching paint dry instead of wasting time online!  LOL

spenderdave

Eventually got a July bill from EDF yesterday. For some reason despite the website showing consumption figures for every day correctly they claim they have no readings from my meter. A message on the website (but never emailed to me) asked me because of this to supply readings and the bill, covering six weeks, came the next day. Obviously my smart meter is working and sending data to them so guess there is a glitch somewhere deep down in their billing software.

pseudodox

Credit where it's due to EDF customer service.  Following the resolution of my missing bill described above I received a "How was our recent customer service?" questionnaire.  I ticked the BAD box, so it then asked me to explain which I did, re-telling the tale of woe & frustration.

Today I got a very nice personal message from a team leader called Neil.  He apologised for the trouble, blamed problems with the new system but said this did not excuse them letting me down.  And he arranged for me to receive a very generous discount on my current bill due for payment in 12 days time.  I am more than a happy bunny, although I still don't regret telling VA eNZO I wanted to shoot him!  

I always measure a company by what it does when things go wrong so I am back to feeling very happy that I moved to EDF & will continue to recommend them.