AXS Celine Dion refund

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I was informed by AXS UK on 19th may that the Celine Dion concerts have being cancelled after many rescheduled concerts since 2020, I’m trying to get into contact with them re the refund as my bank details have changed but I have had no response from the email, I tried Twitter DM which I spoke all of 2 message and now not getting a reply can anyone shed any light on this at all? 
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