Laptop - no sound from headphones

Cisco001

Of it is 3.5mm jack fault, get Bluetooth or usb soundcard 

cerebus

Neil_Jones said:

JohnB47 said:

cerebus said:

Personally I would dump the my Asus app and the realtek one and take it from there, sounds like they could be competing with each other

Just use the inbuilt one from windows 10 for now 

Also have you started in safe mode to see if it works then? This should disable these 

It's Win 11 actually.

Just tried starting in safe mode and I couldn't play any mp3 files. Should I have been able to? Tried plugging in the headphones anyway but they didn't automatically show up in Device Manager (like they do on my other, Win 10, laptop).

Is there an 'inbuilt' audio device in Win 11? Can I force the laptop to use that?

Audio doesn't work in Safe Mode.  It never has done.  Its not an essential service.  The whole point of Safe Mode is to fix whatever's stopping the system from working in normal mode.

Bearing in mind it used to be considered a luxury to have a sound card in a computer at all, before they became standard faire...

Neil_Jones said:

JohnB47 said:

cerebus said:

Personally I would dump the my Asus app and the realtek one and take it from there, sounds like they could be competing with each other

Just use the inbuilt one from windows 10 for now 

Also have you started in safe mode to see if it works then? This should disable these 

It's Win 11 actually.

Just tried starting in safe mode and I couldn't play any mp3 files. Should I have been able to? Tried plugging in the headphones anyway but they didn't automatically show up in Device Manager (like they do on my other, Win 10, laptop).

Is there an 'inbuilt' audio device in Win 11? Can I force the laptop to use that?

Audio doesn't work in Safe Mode.  It never has done.  Its not an essential service.  The whole point of Safe Mode is to fix whatever's stopping the system from working in normal mode.

Bearing in mind it used to be considered a luxury to have a sound card in a computer at all, before they became standard faire...

You can but it's a total ball ache to do so, which come to think about it is not worth doing in the ops case

You're right - op forget about starting it in safe mode 

cerebus

JohnB47 said:

cerebus said:

Yes delete/disable all the sound apps and windows will take over 

https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8

Try these too

OK, that's something else to try. I looked at system restore today. I found three points to choose from and went for the earliest one: 30th June 2023. The restore took about 15 minutes but didn't solve the problem.

I'll try disabling all the sound apps and see what happens.

I'm wondering if I'm heading for a complete reinstall of win 11.

Depends on you. if you have everything backed up and don't mind reinstalling apps (although you can select to keep them on a reinstall which may not fix the issue ) then go for it.

I personally would do a clean install and reinstall all my apps and data but my system is streamlined and wouldn't take me more than an hour to do 

If it works the disadvantage is of course that you will never know what caused the issue!

JohnB47

cerebus said:

Yes delete/disable all the sound apps and windows will take over 

https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8

Try these too

Just tried working through those but got stuck on point 9. Restart Audio Services. It took a few minutes then gave an error code saying it took too long to respond. It wouldn't allow me to do any of the actions mentioned in point 9.

Error: 1053. Service didn't respond in a timely fashion

JohnB47

An update: I had simply given up on this problem, left it with sound OK from speakers but not from headphones.

Then, the other day, suddenly discovered that there's no sound from speakers. At this point I noticed that it was wanting a restart to install a recent update (Win 11), so I let it do that first before investigating.

I did all the usual checking stuff but no beep sound heard during 'sound troubleshooting' and no joy trying an update of the driver. Everything shows as 'working properly'.

Then I decided to plug in the headphones and it works!

So the situation is now completely reversed - before it was speaker sound OK, headphones not and now it's headphones OK and speakers not.

Does this make any sense to anyone?

cerebus

Afraid not, I would need the laptop in front of me 

It could be the sound daughterboard (if it has one or if it has a headphone daughterboard could be that but im guessing) is faulty or you have a conflict personally I would use a live Linux stick to run Linux without installing it and seeing if you have sound issues then , no issues it's windows, issues it's the card 

JohnB47

Thanks for the advice. I think I'll just leave it for now. Headphones working is the best option. Who knows - maybe it'll fix itself!

Could it be that an update messes things up, then ASUS or Microsoft fixes (but not quite fixes)  the problem in a subsequent update?