Octopus credit disappeared

System
System Community Admin Posts: 178,003
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This discussion was created from comments split from: Quick question about Octopus Outgoing billing.

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  • LB7
    LB7 Forumite Posts: 1
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    In March 2023 I received an energy statement from Octopus Energy, stating that my account was in credit of £503.00. I requested a refund of £400 which was approved and I received the refund in to my bank. 

    Then in April 2023, after they took a meter reading, although I am on a smart meter, they claimed my account was in debit of £570.90. 

    My usage had not changed and I live on my own in a small 2 bed terraced house, I work 2 days at home. 

    The large credit has now completely disappeared from my account and Octopus cannot explain what has happened. 


  • MikeJXE
    MikeJXE Forumite Posts: 2,316
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    Thats strange it sounds like a glitch

    I was in credit with Octopus by the tune of £373 and asked for a refund of £267 last month. 

    That was approved and paid, my credit was then £106
  • QrizB
    QrizB Forumite Posts: 11,490
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    Welcome to the forum.
    LB7 said:
    In March 2023 I received an energy statement from Octopus Energy, stating that my account was in credit of £503.00. I requested a refund of £400 which was approved and I received the refund in to my bank.
    All good so far.
    LB7 said:
    Then in April 2023, after they took a meter reading, although I am on a smart meter, they claimed my account was in debit of £570.90.
    Octopus will have issued you with a bill following the April meter reading. What did that bill say? Did the energy use recorded on the bill work out as that large debit?
    LB7 said:
    My usage had not changed and I live on my own in a small 2 bed terraced house, I work 2 days at home.
    How much energy have you used in the last year? Check your bills formeter readings 12 months apart.
    LB7 said:
    The large credit has now completely disappeared from my account and Octopus cannot explain what has happened.
    Your bills should explain everything. What exactly do they say?

    N. Hampshire, he/him. Octopus Go elec & Tracker gas / Shell BB / Lyca mobi. Ripple Kirk Hill member.
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