Smart Prepayment Meter (maybe daft question)

LindsayT

Someone I know is having smart prepayment meters fitted. She is already on prepayment but her gas meter is inside where as the new one will be fitted outside and she will be topping up online.
I know nothing about prepayment meters and she is disabled, so I can't see her going outside to look at the meter.
So, now comes the daft question (maybe). How will she know when it needs to be topped up, will this be via the IHD?
I've seen so many posts on here where IHD information is incorrect, hence the question.

MattMattMattUK

LindsayT said:

Someone I know is having smart prepayment meters fitted. She is already on prepayment but her gas meter is inside where as the new one will be fitted outside and she will be topping up online.
I know nothing about prepayment meters and she is disabled, so I can't see her going outside to look at the meter.
So, now comes the daft question (maybe). How will she know when it needs to be topped up, will this be via the IHD?
I've seen so many posts on here where IHD information is incorrect, hence the question.

Potentially via the IHD, however the main method would be to use her online account via a browser or app to see her remaining balance and top up, she can also set it to top up automatically when credit falls below a certain level etc. 

LindsayT

Thank you so much for that information. As she has used a key and card for so many years, I just hope she will be able to get her head round it.

MikeyPGT

Hopefully she isn't with Scottish Power as their 'Award Winning App' is absolute cr*p and they'll probably mess up the installation!