Nissan messing with me, who can I contact?

Queenie67

I have transmission problems on my Nissan Juke which is common denominator with Juke and Qashqai. Nissan and my local dealer does not want to take responsibility and they are pushing me to each other. I need help. How can I get someone to help me ?

Alderbank

Welcome to the forum.

Can you give us a little more information please:

Who did you buy it from?
When did you buy it?
New or used?
Is there any warranty?
How did you pay for it?
Exactly which model is it and what are the 'transmission problems'? Slipping clutch?

Your Nissan problems might also be happening with Renaults.

Queenie67

Thank you for welcoming me. I am glad to be here.

I bought it from a dealer (Ancaster) in 2015, used and it's all paid for now. I am the second owner and the miles is currently 50miles.
I am unsure if there is warranty on on
The model is Juke Tekna CVT, 1.6
There is jerking, shuddering, shaking and loud noise at idle or slow acceleration

Alderbank

I assume you mean 50,000 miles?

Nissan CVT belts have always been troublesome.
Last month Nissan owners in USA won a class action claiming that that the belt cooling was inadequate leading to excess wear. Nissan denied there was anything wrong with the design (!) but extended the warranty on the CVT as a 'goodwill gesture', effectively giving owners free repair. This only applies to models 2018 onwards and in USA though.

Nissan EU say that in 2020 they modified the design of the CVT to reduce complaints, so you might have a case that your pre-2020 car has an inherent fault. But it is maybe 10 years old now and 8 years since you bought it so a claim under your consumer rights might be difficult.

born_again

Nissan only have a · 3 years warranty or until 60,000 miles 

You have made no mention of any servicing?

So unless you have a separate 3rd party warranty taken out when you purchased the car, but after 8 years I doubt you would still be covered.

So this is just down to wear & tear & usage, as any at least 8 year old car would suffer.

Queenie67

Thank you for the response. I complete annual servicing with Glyn Hopkin and this has never been highlighted, and my mileage is 51,000miles. With the car mileage and number of owners (x2 - I am the second owner) and the ongoing problematic CVT with Juke, shouldn't Nissan give goodwill on it. 

TELLIT01

I presume you mean you have an annual service agreement in place.  That is really not much more than an oil and filter change despite the price.  It certainly won't cover transmission problems, that would require an extended warranty assuming the car is over 3 years old. 

Nissan are not noted for goodwill gestures.  There is a long established problem with the 1.2 engine used in many of their cars which is currently being investigated within the EU, and Nissan won't even help towards the cost of rectifying that. 

You could try contacting their UK CEO direct but that's about it.

born_again

Queenie67 said:

Thank you for the response. I complete annual servicing with Glyn Hopkin and this has never been highlighted, and my mileage is 51,000miles. With the car mileage and number of owners (x2 - I am the second owner) and the ongoing problematic CVT with Juke, shouldn't Nissan give goodwill on it. 

You have had the car 8 years.
No mention of how old it was when you bought it.
Expecting a manufacture to offer a good will after that time frame is unrealistic. Especially for a part that does wear out.

Low mileage could be part of the issue.

Car manufactures would go bust very quickly if they had to what you are asking for everyone.

bluelad1927

As above, due to the age of the car, at least 8yrs old, I would imagine that no claim could be made against Nissan or the dealer.

Has the problem been identified by a professional and a quote to fix been given?

m0bov

Its an 8 year old car, so I would just call around your local garages, maybe get a recommendation. Your not the original owner, so any Consumer Rights would not be with you.

Alderbank

m0bov said:

Your not the original owner, so any Consumer Rights would not be with you.

No concept of 'original owner' in consumer rights legislation.
There are two parties, trader and consumer, and both are defined.
Brand new goods in a shop were originally owned by the manufacturer, then wholesaler, then trader.
The original owner of a chair might have been Queen Anne but if you buy it from the antique dealer you have consumer rights!