Credit card dispute confusion

dekaspace1

Ok a while back I ordered from Amazon, box arrived bashed about and so I returned items and got label from Amazon but it seemed lost in post, and another item ordered at same time I returned as it was part of the project I had planned to do they got this one back but claimed they didn't.

I went to my card provider who opened a case but today rang me to say they had "documentation" back and are taking the funds back from me, nothing to say what the documentation is but a letter will be in post.

I was very confused and mentioned the problem and they told me to take it up with Amazon as there is nothing else they can do.

It was a chargeback not a S75

The amount is about £250 in total.

Where can I go with this?

born_again

Not sure from 1st bit how many items or boxes you returned.
Is this a Amazon or Marketplace purchase?

But if it was on a Amazon prepaid label, then it is up to Amazon to chase the lost package/s & refund you.

dekaspace1

Think it was 4 items in 1st box and just 1 in 2nd.

grumbler

born_again said:

But if it was on a Amazon prepaid label, then it is up to Amazon to chase the lost package/s & refund you.

What about some proof of sending? Today I returned an item to ebay with their label and was given a proof.

DullGreyGuy

born_again said:

But if it was on a Amazon prepaid label, then it is up to Amazon to chase the lost package/s & refund you.

I would assume its much more balanced than that... if the merchant shows the tracking for the prepaid label shows it was never collected/scanned and the OP has no evidence they sent it then it would almost certainly result in the chargeback/S75 being declined. 

dekaspace1

To be clearer the tracking which I provided shows as taken to post office, picked up from post office and then to a hub at which point it stops.

prettyandfluffy

I have twice returned multiple items to Amazon in the same box and they've later claimed they didn't receive them all.  A call to Amazon customer services sorted things out for me on both occasions.

born_again

dekaspace1 said:

To be clearer the tracking which I provided shows as taken to post office, picked up from post office and then to a hub at which point it stops.

Which is why the chargeback failed.
You now need to invoke your consumer rights with either Amazon (if purchased direct from them) or the retailer if a MarketPlace purchase.