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Santander has frozen all my bank accounts
Comments
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antiquatedanne said:I telephoned several time every day and ensured I talked so much I drove them insaneThey may have considered that to be a red flag: someone desperate to get money out to a scammer as quickly as possible. Nonetheless, the fact that they have paid compensation indicates that they accept that they messed up on this occasion.When Confirmation of Payee was introduced, I had a payment stopped and my online access frozen. The payment was to a bank that MSE had listed as a top payer. I do not remember how long it took to fix the problem, but it was sorted out. My credit card with another bank was not affected, and interest rates were low at that time, so it was not a big problem.0
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GeoffTF said:antiquatedanne said:I telephoned several time every day and ensured I talked so much I drove them insaneThey may have considered that to be a red flag: someone desperate to get money out to a scammer as quickly as possible. Nonetheless, the fact that they have paid compensation indicates that they accept that they messed up on this occasion.2
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antiquatedanne said:Two further phone calls have got me nowhere apart from them raising two more complaints. I have now submitted a claim through the Resolver platform. With this I was able to include a copy of my contract and before and after photos.
They are a 3rd party company who do nothing other that forwarding you complaint on. They do not get involved in solving it for you.antiquatedanne said:....
At the end of day three, I submitted a claim through : www.resolver.co.uk, and through this I was able to attach a copy of my contract and photos as proof of the work being doneborn_again said:
That is exactly what I've said to them, stop the payment, yes, but do not close off my access to all my funds.
Why would you say that if it was a genuine payment???I think it's obvious. They suspected that the OP was a victim of ongoing fraud and wanted to protect the OP. Why on earth did they freeze the account instead of just stopping the payment to make sure that it was genuine?
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The headline also says all their accounts... sounds like more than simply thinking the OP may have been duped is being investigated.0
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grumbler said:Why on earth did they freeze the account instead of just stopping the payment to make sure that it was genuine?
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grumbler said:born_again said:
That is exactly what I've said to them, stop the payment, yes, but do not close off my access to all my funds.
Why would you say that if it was a genuine payment???I think it's obvious. They suspected that the OP was a victim of ongoing fraud and wanted to protect the OP. Why on earth did they freeze the account instead of just stopping the payment to make sure that it was genuine?
So why say "Yes" to stopping the payment?Life in the slow lane0 -
To born_again -
2 complaints, what is the point of Resolver - 2 complaints the day before and nothing further. The Resolver platform enabled me to include attachments which proved the payment was genuine. I had repeatedly asked Fraud for a means to send this directly to Santander, but they were not interested. Nor could I get them to make an appointment with Branch so I could physically show them the evidence. I just could not get through to them that this was a genuine contract.
The reasons why I said (in desperation) they could stop the payment are:
a) - I know paying this type of Company is like a red flag, so I understood why they were stopping the payment
b) - So I could transfer funds to another account and make arrangements for payment that way. In fact, in the end, I was scraping together smaller amounts borrowed from my family so I could at least make some payments in good faith. I also had payments due to other workmen who are refurbishing my bathroom, so I needed access to my funds.
Regarding Resolver, once my before and after photos were received by Santander as well as a copy of the contract and quotation, the block was lifted from my account (after a further call to Fraud - but this call, I felt they were more going through the motions - it was entirely different to my Tuesday and Wednesday calls).
I hope this explains my actions.0 -
born_again said:grumbler said:born_again said:
That is exactly what I've said to them, stop the payment, yes, but do not close off my access to all my funds.
Why would you say that if it was a genuine payment???I think it's obvious. They suspected that the OP was a victim of ongoing fraud and wanted to protect the OP. Why on earth did they freeze the account instead of just stopping the payment to make sure that it was genuine?
So why say "Yes" to stopping the payment?
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born_again said:grumbler said:born_again said:
That is exactly what I've said to them, stop the payment, yes, but do not close off my access to all my funds.
Why would you say that if it was a genuine payment???I think it's obvious. They suspected that the OP was a victim of ongoing fraud and wanted to protect the OP. Why on earth did they freeze the account instead of just stopping the payment to make sure that it was genuine?
So why say "Yes" to stopping the payment?
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grumbler said:born_again said:grumbler said:born_again said:
That is exactly what I've said to them, stop the payment, yes, but do not close off my access to all my funds.
Why would you say that if it was a genuine payment???I think it's obvious. They suspected that the OP was a victim of ongoing fraud and wanted to protect the OP. Why on earth did they freeze the account instead of just stopping the payment to make sure that it was genuine?
So why say "Yes" to stopping the payment?
1
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