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Cancelled magazine subscription

dollypeeps
dollypeeps Forumite Posts: 224
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I purchased 2 subscriptions 2/4/2023 from Hearst Magazine. They were on  offer at 3 for £3, with the subscription renewing every 6 months. Both of the issues started in June.
Hearst Magazines have already renewed the subscriptions for the following 6 months on 22/6/23 and 26/6/2023.
I contacted Hearst customer services by telephone 24/6/2023 to cancel and they assured me they would refund, within 5 working days. 
No refund came. I rang again and was assured that they’d had delays and refund would be sent in 7/10 working days. 
I have still not had a refund.
I have made another call and been given the same spiel.
I have tried to dispute the entry on my bank account by using the facility on the app but this was declined as the bank says it’s too late. If I’d have disputed the transactions the same weekend, I wouldn’t have been in this position. Hindsight and trust and all that 🤦‍♀️
Would anyone have any ideas as to what other action I could take?
TIA
Grocery spends £193.44/ £70 per week or £303 per month

Comments

  • Aylesbury_Duck
    Aylesbury_Duck Forumite Posts: 13,183
    Part of the Furniture 10,000 Posts Name Dropper
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    What's the value involved?
  • dollypeeps
    dollypeeps Forumite Posts: 224
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
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    What's the value involved?
    It’s £56.98 in total. £29.99 was debited on 22/6 and £26.99 was debited on 26/6.
    Grocery spends £193.44/ £70 per week or £303 per month
  • dollypeeps
    dollypeeps Forumite Posts: 224
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
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    Relieved to say that I have received a full refund this morning.
    Only took 5 phone calls and 2 emails but it’s been refunded - I live and learn.
    Grocery spends £193.44/ £70 per week or £303 per month
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