2nd pay out for an old crash - too good to be true?

YoungBlueEyes

Cheque banked, all fine

jellycat2024

Hi I have received a letter stating I am due a additional payment, just wanted to clarify has anyone received an additional payment was it a fair enough payment to chase them up or should I just ignore. I know everyone's situation is different but even an approx range anyone knows? 

DullGreyGuy

jellycat2024 said:

Hi I have received a letter stating I am due a additional payment, just wanted to clarify has anyone received an additional payment was it a fair enough payment to chase them up or should I just ignore. I know everyone's situation is different but even an approx range anyone knows? 

If you look on here there is someone who's just found a cheque for their mother who died recently... they didnt say how much it was worth but enough to have to deal with it being in the deceased name. You could ask them? 

jellycat2024

Thanks dullgreyguy ill have a little look

bigbob1

Received a similar letter in June, cheque finally received last week, paid in and now found out the cheque has been stopped!!! !!!!!!!!! 😢

YoungBlueEyes

bigbob1 said:

Received a similar letter in June, cheque finally received last week, paid in and now found out the cheque has been stopped!!! !!!!!!!!! 😢

Ooh dear. Have you been in touch with them, see if they have an explanation?

Marmalade55

I had a similar letter. I haven't received the cheque. I am going to ring Direct Line rather than the number on the letter in case it's a scam.

ThorOdinson

Mind blowing that they are still using cheques in 2024.

tifo

YoungBlueEyes said:

I hope this isn't a stupid question, but it seems to good to be true so I'd appreciate some opinions please.

In 2018 I crashed my car and it was a write-off. I skidded in the gravel at the side of the road and hit a wall. No-one else involved. As the airbags had gone off they wrote the car off. The insurance (Direct Line) paid out and I thought that was it.

I got a letter from Direct Line yesterday saying I'm "due an additional payment for your Total Loss Motor claim that we settled from your incident on date in 2018.  Based on some checks we've made to ensure the settlement was correct, we've realised that an additional payment in due to reflect the value of your vehicle at the time. We're sorry we've made a mistake and are putting it right." It says they'll send a cheque within 15 working days, and it came this morning.

Yes, this is legit.

We got the same letter a few weeks ago for an accident some years ago and received the cheque last week.

Seems direct line are going through old claims and paying additional money where needed, just hope they don't start asking anything back  !!

DullGreyGuy

ThorOdinson said:

Mind blowing that they are still using cheques in 2024.

In 2024 they can independently recalculate the number and post a cheque to the last known address safe in the knowledge that if the customer has moved on the cheque cannot be cashed. 

The alternative is that they have to write to everyone asking them to contact them with their bank account details meaning they save a little on postage as some of those could be done by email but then have to have call centre staff there to field all the calls it'll trigger. Some of those people will also say that they dont trust giving a stranger their bank details and so ask for a cheque to be sent anyway.

Mass mailing cheques is going to be by the cheapest way of dealing with it.