Samsung Flip 4 faulty.

CMH98 Forumite Posts: 1 Newbie
I bought a new flip 4 in Sept '22. The hinge stuck and so I could no longer open it fully, only to 90° as it was starting to put pressure on the screen itself. It is in pristine condition no scratches or bumps. Apparently this is a major defect with these Samsung type phones and they are getting a large number of returns/repairs weekly. I am waiting to see if they are going to cover it with warranty or try to fob it off. Any advice as to what my rights are for when they do contact me?


  • Aylesbury_Duck
    Aylesbury_Duck Forumite Posts: 13,203
    Part of the Furniture 10,000 Posts Name Dropper
    As it's beyond six months, they could reasonably ask you to prove it's faulty, as opposed to having become faulty through misuse, abuse or accidental damage.  That would mean getting someone to inspect it and conclude there's an inherent problem with the design and/or manufacture.  
  • Alderbank
    Alderbank Forumite Posts: 2,189
    Sixth Anniversary 1,000 Posts Name Dropper
    Your rights under Samsung's warranty are whatever the warranty says.
    These flexible screens are very new technology and as you say they know there are some problems with them. They do seem to be reaching out to owners of problematic units with offers such as one free screen replacement.

    Quite separately from Samsung's warranty you have consumer rights with whoever you bought the phone from. Was that Samsung? Those rights are in addition to any rights under the warranty. @Aylesbury_Duck has summarised those rights above.
  • nyermen
    nyermen Forumite Posts: 1,059
    Eighth Anniversary 1,000 Posts Name Dropper
    From what I've heard on many forums (including pro-samsung) theres some higher failure rates in the "4" models vs the "3".  One rumour was 20% (ie. 1 in 5!).  I gather the "5" is being announced on 26th July and is supposed to fix the issues.

    In september last year I seem to recall there was a free extended warranty included in purchases from samsung - did you get it from them or from another source?

    Debt free - finally finished paying off £20k + Interest.
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