Any Outlook users out there?

Jon_01

I've never used it, so I'm in the dark here. . .

My mate is getting a 'Do you want to restore items?' popup everytime he starts the program and a yes or no box. Doesn't matter which he clicks the message is back next time.

This has been going on for weeks, he tells me.

He doesn't have a clue with 'computer stuff' (his words) he just uses it!!!!

I'm not sure which version of Outlook he's using, it's an Office install I think, maybe Office 2019.

Can anyone suggest a fix?

Thanks...

Neil_Jones

Assuming its this?

https://insider.microsoft365.com/en-gb/blog/automatically-restore-windows-in-outlook

Jon_01

Neil_Jones said:

Assuming its this?

https://insider.microsoft365.com/en-gb/blog/automatically-restore-windows-in-outlook

Thanks, Neil.  I've emailed him the link. I'll see what he says. . .

Jenni_D

Neil_Jones said:

Assuming its this?

https://insider.microsoft365.com/en-gb/blog/automatically-restore-windows-in-outlook

That link gives me:

Error: Unexpected base URL at Config.getEnvironment (C:\home\site\wwwroot\dist\office\server\main.js:1:503504) at new AppComponent (C:\home\site\wwwroot\dist\office\server\main.js:1:337123) at NodeInjectorFactory.AppComponent_Factory [as factory] (C:\home\site\wwwroot\dist\office\server\main.js:1:339332) at getNodeInjectable (C:\home\site\wwwroot\dist\office\server\main.js:1:2695398) at createRootComponent (C:\home\site\wwwroot\dist\office\server\main.js:1:2844704) at ComponentFactory.create (C:\home\site\wwwroot\dist\office\server\main.js:1:2842096) at ApplicationRef.bootstrap (C:\home\site\wwwroot\dist\office\server\main.js:1:3048650) at C:\home\site\wwwroot\dist\office\server\main.js:1:3044354 at Array.forEach () at PlatformRef._moduleDoBootstrap (C:\home\site\wwwroot\dist\office\server\main.js:1:3044336)

🤷‍♀️

BTW - I'm getting the same issue, and it's only happened fairly recently.

Neil_Jones

Hmm, that's interesting.

If I paste the link into Google and load it from there, it works.  If I load it from the above ink it doesn't.  It definitely worked when I pasted it and it is still working so...

Try that.

returnofghandi

Do this:

1) Make sure Outlook is closed. Press windows key + R.

(N.B. Ignore the following speech marks)

2) Type "regedit" in the box that opens

3) Go to this location - HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Preferences 

(N.B. If "16.0 isn't there got to the highest number that is there as there may be previous Office/Outlook installations)

4) Select edit/new/dword(32-bit) value

5) Type "ReopenWindowsOption" and press return key

6) Right click "ReopenWindowsOption", left click on "modify" and change value from "0" to "1".

7) Select file/exit.

8) Restart PC and then try Outlook again.

Jenni_D

Neil_Jones said:

Hmm, that's interesting.

If I paste the link into Google and load it from there, it works.  If I load it from the above ink it doesn't.  It definitely worked when I pasted it and it is still working so...

Try that.

Just have - thanks. However that doesn't help as I don't even have that item listed under Startup Options ... in fact there is nothing there.

Re. the regedit advice above - I've tried that too. Works first time but thereafter the popup comes back.  

returnofghandi

Jenni_D said:

Neil_Jones said:

Hmm, that's interesting.

If I paste the link into Google and load it from there, it works.  If I load it from the above ink it doesn't.  It definitely worked when I pasted it and it is still working so...

Try that.

Just have - thanks. However that doesn't help as I don't even have that item listed under Startup Options ... in fact there is nothing there.

Mine is blank as well in MS Office 21 Plus. Hence I went the registry route.

Re. the regedit advice above - I've tried that too. Works first time but thereafter the popup comes back.

This should work if the registry value is correct.

Did you follow the procedure all the way through?

Check in Regedit that the value is correct.  Here's a screenshot of mine as an example - 4th line from bottom:

If the registry value you have is the same as mine then goto control panel/programs and select uninstall a program, left click on your MS Office, goto top bar where it should list 'Organise Uninstall Change'. Left click 'Change' and select quick repair. Once complete, restart PC, do regedit as previously listed, restart then try Outlook again. HTH.

Jenni_D

I had, but did it again. (I also did the full online repair). At first it made no difference ... however today I opened Outlook (after starting up my laptop) and it is now working. 🤷‍♀️

Jenni_D

Just to update ... Outlook is still behaving itself.  

Typical ... it's gone back to showing the popup. Seems to have a mind of its own. 🙄

20-Jul-23: And now it's working properly again - seems to have a mind of its own! 🙄