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Smart meter has gone dumb

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tunde10
tunde10 Posts: 216 Forumite
Part of the Furniture 100 Posts
At the end of June, my smart meter suddenly stopped sending readings.

I wouldn't usually care as it happened for about 2 months last year as well then kicked back in.

But i am on Octopus Agile and don't want to be kicked off the tariff as savings are decent.

Any idea what to do? I have restarted the circuit and no change. Also emailed octopus and no reply yet.

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  • Alnat1
    Alnat1 Posts: 3,832 Forumite
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    Give them a ring.
    Barnsley, South Yorkshire
    Solar PV 5.25kWp SW facing (14 x 375) Lux 3.6kw hybrid inverter installed Mar 22 and 9.6kw Pylontech battery 
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  • tunde10 said:
    At the end of June, my smart meter suddenly stopped sending readings.

    I wouldn't usually care as it happened for about 2 months last year as well then kicked back in.

    But i am on Octopus Agile and don't want to be kicked off the tariff as savings are decent.

    Any idea what to do? I have restarted the circuit and no change. Also emailed octopus and no reply yet.
    Restarted what circuit?


  • tunde10
    tunde10 Posts: 216 Forumite
    Part of the Furniture 100 Posts
    edited 25 October 2023 at 9:41PM
    tunde10 said:
    At the end of June, my smart meter suddenly stopped sending readings.

    I wouldn't usually care as it happened for about 2 months last year as well then kicked back in.

    But i am on Octopus Agile and don't want to be kicked off the tariff as savings are decent.

    Any idea what to do? I have restarted the circuit and no change. Also emailed octopus and no reply yet.
    Restarted what circuit?


    The circuit board with all the switches in the house. 

    Thought that might do it but had no effect. 

    I will wait for a reply to my email. Is there something energy companies can do remotely to fix smart meters? 
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    1,000 Posts Third Anniversary Name Dropper
    edited 25 October 2023 at 9:41PM
    tunde10 said:
    tunde10 said:
    At the end of June, my smart meter suddenly stopped sending readings.

    I wouldn't usually care as it happened for about 2 months last year as well then kicked back in.

    But i am on Octopus Agile and don't want to be kicked off the tariff as savings are decent.

    Any idea what to do? I have restarted the circuit and no change. Also emailed octopus and no reply yet.
    Restarted what circuit?


    The circuit board with all the switches in the house. 

    Thought that might do it but had no effect. 

    I will wait for a reply to my email. Is there something energy companies can do remotely to fix smart meters? 
    What made you think ‘that might do it’? Your consumer box is on the house side of your smart electricity meter. 

    The issue here is probably the communications hub which is connected to your smart electricity meter. Communications hubs are the responsibility of The Data Communications Company not individual suppliers. Suppliers can ask The DCC to investigate and they can also request a remote communication hub reset which turns the power off to communications hub for 15 minutes. If this doesn’t work then you will need an engineer visit. The engineer will hard reset the communications hub.
  • tunde10
    tunde10 Posts: 216 Forumite
    Part of the Furniture 100 Posts
    I don’t know much about smart meters, Usually with a PC, a restart solves a lot of issues so I was using that logic.

    Anyway thanks for the detailed explanation. Octopus has finally replied to say it was been passed to the technical team.
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