Warranty rights without receipt?

MystaMagoo

So,I'm not the original purchaser with no access to a receipt or the original purchaser.

The router is still within its warranty period.

The 'policy' of this router manufacturer is to only provide warranty to original buyer with receipt or that the original purchaser returns it to original place of purchase.

Am I stuck with a confirmed,by manufacturer, faulty router or is the serial number my 'receipt'?

Thanks for advice and help.

powerful_Rogue

MystaMagoo said:

So,I'm not the original purchaser with no access to a receipt or the original purchaser.

The router is still within its warranty period.

The 'policy' of this router manufacturer is to only provide warranty to original buyer with receipt or that the original purchaser returns it to original place of purchase.

Am I stuck with a confirmed,by manufacturer, faulty router or is the serial number my 'receipt'?

Thanks for advice and help.

If the warranty is only availble to the original purchaser with the receipt, then you're out of luck.

Aylesbury_Duck

Warranty terms are the choice of the manufacturer, so if you can't comply with them, you have no warranty rights. The original purchaser holds any consumer rights with the retailer.

Exodi

I'd expect the term of 'warranty is only available to the original purchaser' to virtually always be the case.

It actually feels quite strange to ponder the opposite, that I could buy something off Facebook marketplace or a garage sale, and then claim a warranty repair/replacement for it. I would consider this risk the 'cost' of buying used items - and it's why a completely brand new item will usually sell for less on a C2C marketplace, than compared to buying from a retailer.

tightauldgit

Exodi said:

I'd expect the term of 'warranty is only available to the original purchaser' to virtually always be the case.

It actually feels quite strange to ponder the opposite, that I could buy something off Facebook marketplace or a garage sale, and then claim a warranty repair/replacement for it. I would consider this risk the 'cost' of buying used items - and it's why a completely brand new item will usually sell for less on a C2C marketplace, than compared to buying from a retailer.

I guess the flip-side of the argument is that if the manufacturer says 'this product will be good for 5 years' then provided it was used within the terms of the warranty it shouldn't really matter who did the use since the manufacturer is guaranteeing the product not the owner. 

A strict enforcement would also mean for example that any gift doesn't have a warranty which would seem wrong. 

Some warranties are transferable of course - but yeah legally it's up to a manufacturer to say what the terms are and if they say original owner only then that's the rules. 

MystaMagoo

Exodi said:

I'd expect the term of 'warranty is only available to the original purchaser' to virtually always be the case.

It actually feels quite strange to ponder the opposite, that I could buy something off Facebook marketplace or a garage sale, and then claim a warranty repair/replacement for it. I would consider this risk the 'cost' of buying used items - and it's why a completely brand new item will usually sell for less on a C2C marketplace, than compared to buying from a retailer.

I'd pretty much expect the same but when a product is uniquely identifiable by its serial number then I would expect something different?

But hey ho,I won't be buying any Asus products again anytime soon.

Thanks for the info's

Exodi

MystaMagoo said:

Exodi said:

I'd expect the term of 'warranty is only available to the original purchaser' to virtually always be the case.

It actually feels quite strange to ponder the opposite, that I could buy something off Facebook marketplace or a garage sale, and then claim a warranty repair/replacement for it. I would consider this risk the 'cost' of buying used items - and it's why a completely brand new item will usually sell for less on a C2C marketplace, than compared to buying from a retailer.

I'd pretty much expect the same but when a product is uniquely identifiable by its serial number then I would expect something different?

But hey ho,I won't be buying any Asus products again anytime soon.

Thanks for the info's

I guess it depends on if the purchaser originally registered it. Having serial numbers doesn't mean much without a third party registering purchase dates. It's not uncommon for a product to be produced and sit on a shelf for many months/years before being sold.

And respectfully, you didn't buy the product from ASUS - I don't think they'll miss something they didn't have. If anything I think a lot of manufacturers might prefer if there wasn't a second hand market for their products.

I appreciate the potential objection that 'the person I bought it from may have decided to buy a new one from ASUS' or 'if I liked it, I may have bought a new one in the future', but what is certain in the present is that you buying a second hand laptop has provided no benefit to them.

I also wouldn't ostracize ASUS for this - I think you will find 99.99% of manufacturers of anything would handle this in exact the same way. I'm a sales director for a manufacturer, we certainly wouldn't entertain this (sorry!).

Exodi

tightauldgit said:

Exodi said:

I'd expect the term of 'warranty is only available to the original purchaser' to virtually always be the case.

It actually feels quite strange to ponder the opposite, that I could buy something off Facebook marketplace or a garage sale, and then claim a warranty repair/replacement for it. I would consider this risk the 'cost' of buying used items - and it's why a completely brand new item will usually sell for less on a C2C marketplace, than compared to buying from a retailer.

I guess the flip-side of the argument is that if the manufacturer says 'this product will be good for 5 years' then provided it was used within the terms of the warranty it shouldn't really matter who did the use since the manufacturer is guaranteeing the product not the owner. 

A strict enforcement would also mean for example that any gift doesn't have a warranty which would seem wrong. 

Some warranties are transferable of course - but yeah legally it's up to a manufacturer to say what the terms are and if they say original owner only then that's the rules. 

I understand, and to a level agree with your flip-side analysis of the argument. But these warranties are created with commercial intentions, not good intentions.

Also I don't think gifting is a good example, because it is commonplace to 'keep the receipt' for an item that could potentially be returned (e.g. clothing).

Jumblebumble

Exodi said:

I'd expect the term of 'warranty is only available to the original purchaser' to virtually always be the case.

It actually feels quite strange to ponder the opposite, that I could buy something off Facebook marketplace or a garage sale, and then claim a warranty repair/replacement for it. I would consider this risk the 'cost' of buying used items - and it's why a completely brand new item will usually sell for less on a C2C marketplace, than compared to buying from a retailer.

Not really
Dell and Lenovo business on site warranties for insistence don't care who the original purchaser was and don't ask for receipts but in both these cases they have usually trousered some money for the on site warranty as a separate cost
You may be confusing consumer rights with warranty as the reason that eBay items tend to be cheaper