Cleaners damaged floors and then disappeared

bob723

PHK said:

bob723 said:

I thought going with a sole trader who has an online presence is a safer option than a private cleaner.

I don’t have a full address unfortunately. But I do have a street name. Assume this is still not enough to take legal action.

user1977 said:

So, not a "company". A sole trader. You'll need her address if you want to sue. She may well have insurance, that doesn't matter that much unless she doesn't have £2,000.

What do you mean by online presence?

If they have a website then it should have their address and contact details  (otherwise the website would not be compliant and  a red flag)

If just Facebook, Instagram then I'd take that with a pinch of salt. 

I guess you didn't check whether the cleaners were DBS checked, what qualifications they had and what liability insurance ?

A good lesson here. Checked references but not the rest.

They have a website without a full address. And also a Facebook page.

Ironically, I’ve mainly hired cleaners privately rather than through an agency and never had a problem 😬