Internet connection drops off

covid1956

Hi all hope someone can help
I have a good connection to the internet however at between 7.30 and 8.00pm every night my internet disconnects for about 2 minutes and then reconnects
i have no idea why this happens
my questions are
Is the some sort of "event log" where this disconnection is recorded as i would like to give this info to my provider (SKY) and hopefully get them to fix it or use it as leverage to get a reduction on my payments

Is there an app i could install to record this disconnection

thanks
COVID

born_again

Should be recorded in router log.

covid1956

born_again said:

Should be recorded in router log.

Thanks so for a non techie where would i find this
covid

Billxx

You can also set up a free monitor to provide evidence.  See https://www.thinkbroadband.com/broadband/monitoring/quality

born_again

covid1956 said:

born_again said:

Should be recorded in router log.

Thanks so for a non techie where would i find this
covid

Depends on which router you have.
Best bet google model & you should find something to give you a guide.

But if it is happening at same time everyday, then that kind of points to something switching & disrupting connection. 
So is there anything in the house, that either switches on or off around that time?

covid1956

So is there anything in the house, that either switches on or off around that time?  No 

I have managed to get my router web page but its asking me for my username and password
Have tried my SKY password router password plus the admin admin standard password with no luck but will keep trying

thanks

MouldyOldDough

covid1956 said:

So is there anything in the house, that either switches on or off around that time?  No 

I have managed to get my router web page but its asking me for my username and password
Have tried my SKY password router password plus the admin admin standard password with no luck but will keep trying

thanks

So you can log on to the router ( 192.168.1.1 ) ?

But don't have your password ?

It may be on a card/label on the bottom of the router

I recommend that you change this asap

a

Me, the first think I would do is go onto cable. so wifi interference is ruled out

cerebus

a said:

Me, the first think I would do is go onto cable. so wifi interference is ruled out

You need to do this.

You need to directly connect your computer to your router using ethernet cable to see if its only WiFi that is affected

As lots of devices use 2.4ghz bandwidth chances are you have interference and you might benefit from switching to 5ghz bandwidth