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Internet connection drops off

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Hi all hope someone can help
I have a good connection to the internet however at between 7.30 and 8.00pm every night my internet disconnects for about 2 minutes and then reconnects
i have no idea why this happens
my questions are
Is the some sort of "event log" where this disconnection is recorded as i would like to give this info to my provider (SKY) and hopefully get them to fix it or use it as leverage to get a reduction on my payments

Is there an app i could install to record this disconnection

thanks
COVID

Comments

  • born_again
    born_again Posts: 20,183 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Should be recorded in router log.
    Life in the slow lane
  • covid1956
    covid1956 Posts: 97 Forumite
    Fifth Anniversary 10 Posts
    Should be recorded in router log.
    Thanks so for a non techie where would i find this
    covid

  • Billxx
    Billxx Posts: 293 Forumite
    Sixth Anniversary 100 Posts Name Dropper Photogenic
    You can also set up a free monitor to provide evidence.  See https://www.thinkbroadband.com/broadband/monitoring/quality



    Kind Regards,

    Bill
  • born_again
    born_again Posts: 20,183 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    covid1956 said:
    Should be recorded in router log.
    Thanks so for a non techie where would i find this
    covid

    Depends on which router you have.
    Best bet google model & you should find something to give you a guide.

    But if it is happening at same time everyday, then that kind of points to something switching & disrupting connection. 
    So is there anything in the house, that either switches on or off around that time?
    Life in the slow lane
  • covid1956
    covid1956 Posts: 97 Forumite
    Fifth Anniversary 10 Posts
    So is there anything in the house, that either switches on or off around that time?  No 

    I have managed to get my router web page but its asking me for my username and password
    Have tried my SKY password router password plus the admin admin standard password with no luck but will keep trying

    thanks
  • MouldyOldDough
    MouldyOldDough Posts: 2,660 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    edited 8 July 2023 at 1:35PM
    covid1956 said:
    So is there anything in the house, that either switches on or off around that time?  No 

    I have managed to get my router web page but its asking me for my username and password
    Have tried my SKY password router password plus the admin admin standard password with no luck but will keep trying

    thanks

    So you can log on to the router ( 192.168.1.1 ) ?
    But don't have your password ?
    It may be on a card/label on the bottom of the router
    I recommend that you change this asap

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • a
    a Posts: 241 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    Me, the first think I would do is go onto cable. so wifi interference is ruled out
  • cerebus
    cerebus Posts: 677 Forumite
    500 Posts Name Dropper
    a said:
    Me, the first think I would do is go onto cable. so wifi interference is ruled out
    You need to do this.

    You need to directly connect your computer to your router using ethernet cable to see if its only WiFi that is affected

    As lots of devices use 2.4ghz bandwidth chances are you have interference and you might benefit from switching to 5ghz bandwidth 


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