Internet connection drops off

covid1956
covid1956 Forumite Posts: 93
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Hi all hope someone can help
I have a good connection to the internet however at between 7.30 and 8.00pm every night my internet disconnects for about 2 minutes and then reconnects
i have no idea why this happens
my questions are
Is the some sort of "event log" where this disconnection is recorded as i would like to give this info to my provider (SKY) and hopefully get them to fix it or use it as leverage to get a reduction on my payments

Is there an app i could install to record this disconnection

thanks
COVID

Comments

  • born_again
    born_again Forumite Posts: 11,741
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    Should be recorded in router log.
    Life in the slow lane
  • covid1956
    covid1956 Forumite Posts: 93
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    Should be recorded in router log.
    Thanks so for a non techie where would i find this
    covid

  • Billxx
    Billxx Forumite Posts: 147
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    You can also set up a free monitor to provide evidence.  See https://www.thinkbroadband.com/broadband/monitoring/quality



    Kind Regards,

    Bill
  • born_again
    born_again Forumite Posts: 11,741
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    covid1956 said:
    Should be recorded in router log.
    Thanks so for a non techie where would i find this
    covid

    Depends on which router you have.
    Best bet google model & you should find something to give you a guide.

    But if it is happening at same time everyday, then that kind of points to something switching & disrupting connection. 
    So is there anything in the house, that either switches on or off around that time?
    Life in the slow lane
  • covid1956
    covid1956 Forumite Posts: 93
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    So is there anything in the house, that either switches on or off around that time?  No 

    I have managed to get my router web page but its asking me for my username and password
    Have tried my SKY password router password plus the admin admin standard password with no luck but will keep trying

    thanks
  • MouldyOldDough
    MouldyOldDough Forumite Posts: 1,310
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    edited 8 July at 1:35PM
    covid1956 said:
    So is there anything in the house, that either switches on or off around that time?  No 

    I have managed to get my router web page but its asking me for my username and password
    Have tried my SKY password router password plus the admin admin standard password with no luck but will keep trying

    thanks

    So you can log on to the router ( 192.168.1.1 ) ?
    But don't have your password ?
    It may be on a card/label on the bottom of the router
    I recommend that you change this asap
  • a
    a Forumite Posts: 241
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    Me, the first think I would do is go onto cable. so wifi interference is ruled out
  • cerebus
    cerebus Forumite Posts: 175
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    a said:
    Me, the first think I would do is go onto cable. so wifi interference is ruled out
    You need to do this.

    You need to directly connect your computer to your router using ethernet cable to see if its only WiFi that is affected

    As lots of devices use 2.4ghz bandwidth chances are you have interference and you might benefit from switching to 5ghz bandwidth 


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