Smart Meter not commissioned

I_Despair

matt_drummer said:

gt94sss2 said:

matt_drummer said:

c) if any compensation is due if neither of the above are done?

What would the compensation be for? You have lost something?

As the regulator had certain minimum standards a supplier must meet. I didn't know if this was one of those cases.

I never really understand why that would require them to pay compensation.

Compensate means to make up for something that has been lost.

I can't see anything that has been lost in this instance?

I would disagree.  I had 2 smart meters installed by British Gas as one meter is not working.  These were installed in April and the engineer identified that the gas one was not working, so he would arrange an engineer visit for 28 days.  If in that time the issue resolved itself, the visit could be cancelled.  The in house monitor was not working either. Nine weeks later the issue has not been resolved, an engineer visit was not arranged and on the telephone calls /web chats I have been told the readings are coming through. They aren't as I've had to give readings.

I have been told today the gas meter needs to be commissioned and I will receive a call from Customer Services when one is available as they are not receiving meter readings.  I raised a complaint and asked for a redress payment for the inconvenience and distress this has caused.  I would like to be back in the position I was in before the meters were installed (I appreciate the gas one stopped working).  i.e. readings were being sent, in house monitor was working and bills being generated.  As this was not the case, I have had to have to contact BG on multiple occasions, 6+ only to be something different each time.  I have ended up with 2 bills being paid in the one month.  I was given £30 as a gesture of good will that would be deducted from my bill, it wasn't. 

Compensation/Redress is required as the fault was identified upon installation and I should not be the one to chase this up. I now web/chat and download the transcript as proof of the discussion. I would recommend everyone does the same. The in house monitor is now working but only for the electricity meter.  It shouldn't be this difficult, and there should be consistency in the responses received.

wrf12345

It took them a long while to start reading the gas meter which was previously working with BG, I thought it might be because I turned the gas off before changing companies and won't turn it back on until Dec but now they are taking daily readings (the same value) according to the app. The gas reading is relayed to the electric meter (to save battery life I guess) and thence the network so it would be the link between the gas and electric that might prove difficult to fix remotely but they may just need to reset something on the network if the two meters are actually communicating.

Spoonie_Turtle

wrf12345 said:

It took them a long while to start reading the gas meter which was previously working with BG, I thought it might be because I turned the gas off before changing companies and won't turn it back on until Dec but now they are taking daily readings (the same value) according to the app. The gas reading is relayed to the electric meter (to save battery life I guess) and thence the network so it would be the link between the gas and electric that might prove difficult to fix remotely but they may just need to reset something on the network if the two meters are actually communicating.

The communications hub is on top of the electricity meter, so the gas meter sends the info to the hub which then transmits it to the supplier (or more accurately, is retrieved by the supplier).